eviivo suite

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eviivo Suite is a comprehensive cloud-based booking and property management platform designed for hoteliers, property managers, and hosts. It streamlines operations with centralized tools for managing reservations, payments, guests, and channel integrations. Offering customization, robust automation, and insightful analytics, it simplifies complex daily tasks while driving direct bookings. Trusted by thousands of properties worldwide, eviivo Suite focuses on efficiency and growth with flexible, user-friendly solutions.

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How to Cancel eviivo suite

To cancel a booking using the eviivo suite, follow these steps:

For Bookings Made Through the Accommodation Provider’s Website or Other Direct Sources

Locate the booking in your eviivo diary.
Click on the ‘cancel’ button and follow the instructions to process the cancellation and refund.
As soon as you confirm the cancellation, eviivo will immediately refund the booking based on your instructions. If eviivo or the travel agency is still holding the payment, eviivo will refund the guest out of the eviivo or travel agency account automatically.

For Bookings Made Through Travel Agencies (Expedia, Hotels.com, Booking.com, LateRooms, Airbnb, HRS)

The guest must cancel the booking directly with the travel agency before the check-in date.
If the check-in date has passed, you can mark the booking as a ‘no-show’ in your eviivo diary, but this does not initiate a refund. The guest must contact the travel agency for any refunds.

Canceling Through the Booking Confirmation Email

Go back to the confirmation email sent to you and click on the ‘Manage my booking’ link provided.
Follow the instructions to cancel the booking. Any applicable refund will be processed on your card instantly by the eviivo system, though it may take up to 3-7 working days to appear in your statement.

If You Cannot Cancel the Booking Yourself

Contact your accommodation provider and ensure they locate your booking in their eviivo system.
Ask them to click on the ‘cancel’ button to process the cancellation. You will receive a confirmation email, and any applicable refund will be processed on your card immediately.

Important Notes

Always check the terms and conditions printed on your booking confirmation, as late cancellation fees may apply.
If the accommodation provider is unable or unwilling to process the cancellation, send an escalation email to [email protected] with the word ‘REFUND’ in the subject header, including your booking reference, check-in date, full name, and the name of the establishment you booked with.