Facilities Booking

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Facilities Booking simplifies the management of meeting rooms, desks, equipment, and other resources with its user-friendly interface accessible via web, mobile app, or digital tablets. It enhances workplace productivity, optimizes space utilization, and provides insightful analytics on usage patterns. With integrations like Microsoft 365, Google Workspace, and real-time occupancy tracking, it ensures seamless bookings and efficient facility management.

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How to Cancel Facilities Booking

To cancel a booking in a Facilities Booking product, follow these steps:

Via the Facilities > Calendar Subtab

Log in to the system and navigate to the Facilities > Calendar subtab.
Filter by booking type to find the specific booking event you want to cancel.
Click on the booking event to open its details.
Click on the booking’s payment status (either PAID or UNPAID).
Click the Cancel button to cancel the booking.

Additional Steps

If you prefer to view and/or cancel the invoice, click View Invoice. This will direct you to the client billing tab where you can manage the invoice.
Once the booking is cancelled, the invoice amount will be credited back to the client’s account, and the facility will become available again.

For Rental Contracts

To cancel Rental Contracts, locate the contract in the calendar or rentals tab.
Click on the red Cancel Contract button associated with the rental contract.
The contract will be archived in the Rentals tab, and a credit memo will be applied in the client’s billing tab.

Important Notes

Administrators must have the Invoicing permission enabled to cancel a booking with an associated invoice.
Payments cannot be refunded directly via the calendar subtab; instead, the amount is credited to the client’s account.