How to Cancel Fergus

To cancel or return a product from Fergus, you need to follow these steps based on their return and refund policies:

Contacting Fergus

If you have any questions or need to cancel or return an item, you should contact Fergus directly. You can email all queries to [email protected] for general questions, or [email protected] specifically for return inquiries.

Return Eligibility

To qualify for a return, the item must meet the following criteria:

• The item must be unworn and in its perfect original condition without any damage.
• The item must have all accompanying documents.
• The item must be received within 30 days of the collection/shipping date.
• Items above $10,000 may require written permission for the 30-day refund to be applicable.

Return Process

Here are the steps to return an item:

• Email [email protected] to initiate the return process and obtain the postal address for returns.
• Ensure the item is in its original condition, unworn, and includes all accompanying documents.
• Ship the item back to Fergus within 30 days of the collection/shipping date.

Refund Policy

Once Fergus receives the returned item, they will process the refund. Here are some key points:

• Refunds will be issued within 5-10 working days.
• Items must meet the return eligibility criteria to be accepted.
• Sale items cannot be refunded, returned, or exchanged unless they are faulty.

Additional Notes

• Fergus requires customers to cover the cost of shipping when returning an item.
• Items that do not meet the return criteria will not be accepted for return or refund.