How to Cancel Flyte

To cancel or return a Flyte product, you need to follow the specific return and cancellation policies associated with the type of Flyte product you have. Here are the detailed instructions for different scenarios:

For Flyte Products from Flyte (Non-Medical Devices)

• If you have purchased a Flyte product from the official online shop, you have 30 days to initiate a return or exchange.
• The item must be unused and in the same condition as received, and it must be in the original packaging.
• You need to send an email to [email protected] before returning the item.
• You are responsible for the shipping costs of the return, and the original shipping costs will not be refunded.
• Once the return is received and inspected, you will be notified about the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within a week.

For Defective or Damaged Products

• If the product is defective or damaged, you can exchange it for the same item.
• Contact [email protected] for troubleshooting and provide proof of purchase.
• Flyte will cover the shipping costs for returns of defective products. In Europe, you will need to use ground, non-express transportation, and Flyte will refund the shipping costs.
• If the exchange is approved, Flyte will provide an authorized return label.

For Flyte Medical Devices by Pelvital USA

• Returns are not accepted for Flyte medical devices except under the warranty.
• The product comes with a 3-year warranty on the controller and a 1-year warranty on the wand, covering malfunctions and manufacturer defects.
• For warranty claims, contact Flyte Customer Care for troubleshooting. Flyte will cover the cost of return shipping and send a replacement product once the return is confirmed.
• Contact Flyte Customer Care via email or phone at 1-866-735-8482 (press 1 when prompted).

General Steps

• Contact Customer Care: Before initiating any return or exchange, contact the relevant customer care team via email or phone to ensure you follow the correct procedure.
• Packaging and Condition: Ensure the item is in its original packaging and in the same condition as received.
• Shipping: Follow the specified shipping instructions, and if applicable, use trackable shipping services or purchase shipping insurance.
• Refund Processing: Allow up to a week for the refund to appear in your account after it has been processed.

By following these steps, you can ensure a smooth return or exchange process for your Flyte product.