Overview
What is Forethought?
Forethought is a generative AI platform designed to automate customer support. It offers an advanced AI Agent that handles repetitive tasks, freeing human agents to focus on complex and nuanced customer interactions. The platform is scalable and customizable, processing incoming messages to deliver accurate responses. Forethought’s AI Agent is integrated with knowledge bases to resolve repetitive tickets efficiently and can automatically generate Autoflows based on specified inquiry outcomes. Additionally, it provides an AI copilot that assists agents by offering relevant knowledge articles and suggested responses, boosting productivity by 20%. The platform also includes features for triage, discovery, and optimization of customer service workflows, enabling companies to maximize ROI and improve customer satisfaction.
Why Use Forethought?
Forethought’s AI Agent excels in several areas:
- Real-Time Collaboration: Forethought’s AI Agent handles repetitive tasks in real-time, allowing human agents to focus on complex interactions.
- Versatile AI Capabilities: The AI Agent can detect customer intent, leverage knowledge bases, and generate Autoflows, making it a powerful tool for customer support.
- Integration with Existing Systems: Forethought integrates with top helpdesks and sales and customer service software, making it easy to implement and use.
- Improved Efficiency and ROI: By automating repetitive tasks and optimizing workflows, Forethought helps companies reduce costs and improve customer satisfaction, leading to increased revenue.
Who is Forethought For?
Forethought’s AI platform is designed for customer support teams across various industries, including E-commerce, SaaS, and FinTech. It is particularly useful for companies looking to improve their customer support efficiency, reduce costs, and enhance customer satisfaction. Forethought’s AI Agent can be used to handle a wide range of customer inquiries, from simple to complex issues, making it a valuable tool for any customer support team.
