At the moment, specific pricing details such as the actual costs are not available from the provided URLs. However, here is an HTML table outlining the features associated with Forethought’s AI solution:
Feature | Description |
---|---|
AI Agent for Chat | Process incoming messages and deliver accurate responses through Solve, Forethought’s AI Agent for chat. |
Insights | View customer behavior and chat insights such as cost efficiency, resolution times, time to reply and more. Includes a Looker dashboard for deeper insights and exporting capabilities. |
Workflows | Build step-by-step workflows based on customer intent and handoff policies. |
AI Autoflows | Build AI automation using natural language to build steps, including entering policy rules. |
Out-of-the-box Triage | Tag and route tickets by sentiment, language, and intent using pre-built classifiers. |
Security and Compliance | Standard compliance with SOC 2 Type II, HIPAA, GDPR, and CCPA, and redact sensitive information. |
Autonomous Issue Resolution | Autonomous issue resolution in email, chat, and Slack. |
Multilingual Support | Multilingual support for up to 40+ languages. |
AI Article and Policy Generation | AI article and policy generation based on ticket data. |
Performance Insights | Detailed analytics on traffic, self-serve rate, dropoff rate, CSAT, and more. |
Custom Handoff Processes | Build custom handoff processes. |
Knowledge Base Management | Proactive knowledge gap detection, AI-generated knowledge articles, and workflow automation for ticket policies. |