Front Pricing & Features Overview- Subscribed.FYI

Front

Front is a cloud-based communication platform that unifies emails, chats, and messages into a collaborative workspace. Designed to enhance teamwork and efficiency, it empowers teams to deliver better, cohesive customer experiences.

Overview

Elevate Your Customer Communication with Front – The Collaborative Inbox for Teams

Front is a communication platform under the CRM category that centralizes emails, chats, and social messages into one collaborative workspace. Unlike traditional CRMs, Front enhances team collaboration by streamlining customer interactions for efficient, unified responses. Don’t miss out on exclusive deals to improve your communication workflows. For more solutions, explore Topmate, Zendesk, and Calendly.

Why Use Front?

Here are the key benefits of using Front:

  1. Unified Inbox: Front unifies all customer communication channels (email, chat, social media, etc.) into a single platform, eliminating the need for teams to switch between tools.
  2. Seamless Team Collaboration: Front is built for collaboration, allowing teams to share inboxes, assign tasks, and leave internal comments, ensuring every team member has the context they need for seamless customer interactions.
  3. Automation and Efficiency: With automated workflows, message templates, and SLA tracking, Front helps teams respond faster while maintaining high-quality communication.
  4. Customer Insights and Accountability: Front provides robust analytics, including response times, communication trends, and individual performance metrics, allowing teams to continuously improve.
  5. Scalability for Growing Teams: Front grows with your business, offering customizable workflows, integrations, and support for larger teams without compromising efficiency.

Who is Front For?

Front is ideal for:

  1. Customer Service Teams: Front centralizes customer inquiries, enabling teams to collaborate efficiently, ensuring quicker and more accurate responses.
  2. Sales Teams: Front is perfect for managing client communication, tracking deals, and coordinating responses without losing important context.
  3. Support Teams: Front’s real-time collaboration ensures that support teams provide fast, consistent resolutions to customer issues, improving satisfaction.
  4. Any Business Focused on Collaboration: Front is perfect for businesses that prioritize team-based workflows and need a platform that enhances communication and customer interaction management.

Front offers a collaborative, scalable solution for customer communication, unifying channels and boosting team efficiency. Whether you’re in customer service, sales, or support, Front ensures that every team member stays aligned and empowered to deliver excellent customer experiences.

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Pricing and Features

Product Tier
Pricing
Features

Starter Plan

Monthly Price

$29/per seat

Yearly Price

$228

Monthly Price (Paid Yearly)

$19/per seat

Free Trial (Weeks)

1

  • Omnichannel Shared Inboxes: Centralize communication from various channels for efficient handling.
  • Collaboration Workflows: Streamline teamwork with structured processes and task assignments.
  • Knowledge Base & Live Chat: Provide support resources and real-time assistance to customers.
  • 3rd-Party Integrations: Seamlessly connect with a wide range of external tools and platforms.

Growth Plan

Monthly Price

$79/per seat

Yearly Price

$708

Monthly Price (Paid Yearly)

$59/per seat

Free Trial (Weeks)

1

  • Starter Plan Benefits: Includes all Starter Plan Benefits
  • 20 Workflow Rules: Expand automation capabilities.
  • AI Summarization: Condense conversations for quicker insights.
  • CRM, Zapier Integration: Connect seamlessly for enhanced functionality.
  • Advanced Analytics: Gain deeper insights into performance.
  • Website Chatbots: Engage visitors with automated live chat.

Scale Plan

Yearly Price

$1,188

Monthly Price (Paid Yearly)

$99

  • Growth Plan Benefits: Includes all Growth Plan Benefits
  • Multiple Workspaces: Organize teams more efficiently.
  • Dynamic Objects, 200 Rules: Enhanced customization and automation.
  • SSO, SCIM, Custom Permissions: Streamlined user management.
  • AI Draft Messages: Accelerate message creation with AI.
  • Onboarding, Solution Design: Tailored assistance for implementation.

Premiere Plan

Yearly Price

$2,748

Monthly Price (Paid Yearly)

$229

  • Scale Plan Benefits: Includes all Scale Plan Benefits
  • Highest Usage Caps: Expanded limits on all features.
  • Premier Onboarding: Enhanced support offerings.
  • Custom Build Hours, API Advisory: Tailored development assistance.
  • Video Conferencing Support: Integrated video meeting functionality.

Experience

Cancellation

Streamlining Your Collaborative Communication: Concluding Your Front Account

As your communication needs evolve or as you explore alternative collaboration platforms, Front offers a clear and efficient process to close your account. To ensure a smooth transition and avoid any unintended charges, please visit this dedicated page.

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Product FAQ

What are the core functionalities of Front, and how does it improve team email management?

Front offers features that go beyond traditional email clients:

  • Shared Inbox: Create shared inboxes for specific projects, teams, or customer support, allowing multiple team members to collaborate on email conversations and tasks.
  • Internal Notes and Collaboration: Add internal notes and tags to email threads for better context sharing and task management within your team.
  • Assigning and Tracking Tasks: Assign emails to specific team members and track their progress, ensuring accountability and clear ownership of tasks arising from email communication.

These functionalities transform email from individual communication channels to collaborative workflows, improving team efficiency and streamlining email management.

Does Front integrate with other productivity tools or applications used by my team?

Front prioritizes seamless integration:

  • App Integrations: Front integrates with various popular productivity tools like Slack, Google Calendar, and project management platforms, allowing you to manage tasks and information across different applications without switching contexts.
  • Customizable Workflows: Build custom workflows within Front to automate repetitive tasks and streamline specific communication processes within your team.

These integrations and workflow automation capabilities enhance Front’s functionality and make it adaptable to your team’s existing workflow and preferred tools.

How does Front ensure the security of team communication and sensitive information shared within the platform?

Security is a core focus for Front:

  • Data Encryption: Front utilizes industry-standard encryption methods to protect your team’s email data and communication history.
  • User Permissions and Access Control: Set granular permissions for team members, controlling their access to specific inboxes, information, and functionalities within Front.
  • Compliance Features (potential): Certain Front plans offer features like data residency options and audit logs to comply with specific data privacy regulations.

These security measures ensure your team’s communication and sensitive information remain protected within the Front platform.

How easy is it for my team to learn and adopt Front, and does the platform offer any training or support resources?

Front prioritizes user-friendliness:

  • Intuitive Interface: The platform offers a user-friendly interface that simplifies email management and collaboration, making it easy for your team to learn and adopt Front quickly.
  • Onboarding and Training Materials: Front provides comprehensive onboarding resources, training materials, and ongoing customer support to assist your team in getting the most out of the platform.

These resources ensure a smooth transition for your team and provide ongoing support to maximize the benefits of using Front for collaborative email management.

Can Front be used to manage internal communication beyond email, such as team discussions or project updates?

Front offers flexibility beyond just email:

  • Channels: Create dedicated channels for specific projects, teams, or discussions, allowing focused communication and information sharing outside of traditional email threads.
  • Internal Chat Functionality: Utilize the built-in chat functionality within Front for quick communication and real-time collaboration with team members.
  • Integrations with Project Management Tools: Connect Front with project management platforms to seamlessly integrate email communication with task management and project workflows.

These features allow Front to serve as a central hub for both internal and external communication, promoting streamlined collaboration across various channels.