Gladly is a customer-centric service platform tailored for retail and e-commerce businesses. It unifies communication channels (email, chat, calls, SMS) into a single thread, offering personalized, seamless customer interactions. Powered by AI, it enables enhanced efficiency, reducing service costs and increasing satisfaction. Subscription options: Hero ($180/month/agent) and Superhero ($210/month/agent).
Pros: Easy to use, omnichannel, scalable.
Cons: Requires higher agent minimum and limited advanced features compared to Zendesk and Intercom.
Gladly prioritizes resolving inquiries faster with excellent customer support, making it ideal for customer service teams. It delivers higher ROI but may not suit small businesses due to cost constraints.