Gladly Reviews - Pros & Cons, Ratings & more - 2025
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Gladly
93%
Visit Website
93%

Gladly revolutionizes customer service by unifying communication channels into a single interface, offering a comprehensive view of interactions, enhancing productivity, and integrating seamlessly with existing systems for improved customer satisfaction across various industries.

Subscribed Reviews

93% Subscribed Score

Analysis

Gladly is a customer-centric service platform tailored for retail and e-commerce businesses. It unifies communication channels (email, chat, calls, SMS) into a single thread, offering personalized, seamless customer interactions. Powered by AI, it enables enhanced efficiency, reducing service costs and increasing satisfaction. Subscription options: Hero ($180/month/agent) and Superhero ($210/month/agent).

Pros: Easy to use, omnichannel, scalable.
Cons: Requires higher agent minimum and limited advanced features compared to Zendesk and Intercom.

Gladly prioritizes resolving inquiries faster with excellent customer support, making it ideal for customer service teams. It delivers higher ROI but may not suit small businesses due to cost constraints.

Subscribed Score Metrics
33/36 Metric achieved
Ease of Use
Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
6/6 Metric Checks
Security
Compares the product’s features, quality, and pricing to determine its overall cost-effectiveness.
5/6 Metric Checks
Value of Money
Assesses the product’s ability to protect data, prevent breaches, and comply with industry standards.
5/6 Metric Checks
Customer Support
Reflects the responsiveness, helpfulness, and quality of assistance provided by the product’s support team.
6/6 Metric Checks
Integrations
Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
5/6 Metric Checks
MetricsScore
Customer Support6/6
Security5/6
Ease of Use6/6
Value of Money5/6
Integration5/6
Popularity6/6
Radar Chart Table View
Pros & Cons
Easy navigation and user interface
All interactions in one thread
Omnichannel communication support
Streamlined workflow and efficiency
Occasional system glitches
Issues with customer unmerging
Message loss during auto-refresh
Limited external signature options

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