Helprace Reviews - Pros & Cons, Ratings & more - 2025
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Helprace
53%
Overview Reviews Deals Videos Pricing Experience Cancellation FAQ Alternatives
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    • Helprace

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    53%

    Helprace is a customer service platform combining ticketing, knowledge base, and feedback tools into an all-in-one solution. Its unique community feature allows customers to ask questions, share ideas, report issues, and provide praise, enhancing engagement and support efficiency. Designed for small to medium businesses, Helprace is easy to set up, customizable, and offers flexible, affordable pricing models to meet specific needs.

    Overview Reviews Deals Videos Pricing Experience Cancellation FAQ Alternatives

    Subscribed Reviews

    53% Subscribed Score

    Analysis

    Helprace is an all-in-one help desk software integrating ticketing, community feedback, and knowledge base features. With plans starting at $9/user/month, it suits SMBs looking for scalable customer support solutions. It excels in engaging communities with categorized feedback while being cost-effective compared to Freshdesk or Zendesk. However, limited integrations and basic UX may deter large-scale enterprises. Customer support is reliable, though feature expansion is slow. Ideal for marketers or SMB teams seeking simplicity.

    Subscribed Score Metrics
    20/36 Metric achieved
    Ease of Use
    Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
    5/6 Metric Checks
    Security
    Compares the product’s features, quality, and pricing to determine its overall cost-effectiveness.
    3/6 Metric Checks
    Value of Money
    Assesses the product’s ability to protect data, prevent breaches, and comply with industry standards.
    4/6 Metric Checks
    Customer Support
    Reflects the responsiveness, helpfulness, and quality of assistance provided by the product’s support team.
    4/6 Metric Checks
    Integrations
    Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
    2/6 Metric Checks
    MetricsScore
    Customer Support4/6
    Security3/6
    Ease of Use5/6
    Value of Money4/6
    Integration2/6
    Popularity2/6
    Radar Chart Table View
    Pros & Cons
    Seamless integration of help desk and community
    Easy to use and cost-effective
    Tracks customer interactions in one place
    Flexibility in customizing features
    Limited features and barebones functionality
    Subscription segmentation criticized
    Slow forum loading at times
    Customer support improvement needed

    Reviews of Helprace from other platforms

    4.4
    (9)
    4.4
    (9 Reviews)
    G2 Review
    4.2
    (7)
    4.2
    (7 Reviews)
    Capterra Review
    3.8
    (2)
    3.8
    (2 Reviews)
    Trustpilot Review

    Other Alternatives

    Zoho Desk is a cloud-based customer support software. With features like ticketing, automation, and multichannel support, it enables businesses to deliver exceptional customer service and streamline helpdesk operations effectively.

    Freshdesk is a cloud-based customer support software by Freshworks, offering streamlined ticketing, automation, and collaboration tools. It caters to businesses of all sizes, enhancing customer engagement and support efficiency, ideal for remote teams.

    See All alternatives