How to Cancel Hermes (2026)

How to cancel Hermes

To cancel an order or return a product from Hermes, follow these steps:

If you wish to cancel your order, it is best to contact Hermes Customer Service as soon as possible. However, for customized or tailor-made products, cancellations are generally not possible once the order confirmation has been placed.

For returns and exchanges, you can follow these steps:

• Return Eligibility: You can return any product ordered on Hermes.com within thirty calendar days of the delivery date in most regions, or seven days in some areas like China. Products must be in their original condition and packaging.

• Initiate Return: Log into your account, go to the "Your Orders" section, and click on "Return or Exchange Items." Follow the instructions to choose the items to return and the reason for the return.

• Shipping Method: You can use Hermes’ prepaid return label system for free returns. If this option is not available, you may need to contact Customer Service for assistance.

• Special Conditions: For certain products like fragrances, makeup, and beauty items, they must not be opened and must be returned in their original packaging. For watches and jewelry, specific procedures may apply depending on the delivery country.

• Refunds and Exchanges: Refunds will be processed within ten business days of receiving the returned items. Exchanges are possible for items of equal or greater value, with payment adjustments as necessary.