How to Cancel HomeGauge

To cancel and potentially receive a refund for a HomeGauge product, follow these steps:

Contacting HomeGauge Support

You must contact HomeGauge Support within the specified time frame for your specific product.

• For general purchases, you need to contact HomeGauge Support within 72 hours of the purchase to request a refund.

Refund Policy for Specific Products

• HomeGauge Software and Services: Refunds are not guaranteed, but you can request one within 72 hours of purchase. Contact HomeGauge Support to initiate the process.
• HomeGauge Protect:
  • For HomeGauge Protect 100, returns must be made within 30 days from the inspection date to receive a credit.
  • For HomeGauge Protect 30, returns must be made within 7 days from the inspection date to receive a credit.
  • Refund requests must be submitted within 48 hours to prevent customers from receiving HomeGauge Protect documents. No claims should have been filed to be eligible for a refund.

Steps to Request a Refund

• General Refunds:
  • Contact HomeGauge Support via phone at (828) 254-2030, option 1, or by email at [email protected], or through live chat on the support center.
  • Provide details of your purchase and reason for the refund request.
• HomeGauge Protect Refunds:
  • Submit a return form within the specified time frame (30 days for Protect 100, 7 days for Protect 30).
  • Ensure no claims have been filed during this period.

Chargeback Policy

• If you initiate a chargeback with your bank or credit card company, HomeGauge will investigate the legitimacy of the chargeback. If found to be fraudulent, your account will be permanently suspended.

Additional Considerations

• Be aware that authorization holds may appear on your credit or debit card due to validation processes, but these are not actual charges and are typically released within 3 to 10 business days.

By following these steps, you can initiate the process for canceling and potentially receiving a refund for your HomeGauge product.