How to Cancel Hosthub

To cancel a subscription or manage cancellations related to the Hosthub service, follow these steps and guidelines:

Subscription Cancellation

• Subscriptions can only be cancelled by the customer through the self-serve web app. Hosthub employees are not authorized to cancel subscriptions on behalf of customers.

Steps to Cancel Subscription

• Log in to your Hosthub account via the self-serve web app.
• Navigate to the subscription management section.
• Select the subscription you wish to cancel.
• Follow the prompts to confirm the cancellation.

Refund Policy

• Hosthub has a 14-day no questions asked refund policy. If you are not satisfied with the service, you can request a refund within 14 days after your first payment. Annual subscriptions are only refundable up to 14 days after payment.

Managing Guest Cancellations

If you are using Hosthub as a channel manager for your rental properties, here are some guidelines for managing guest cancellations:

Cancellation Policies

• You can set various cancellation policies for your guests, such as Flexible, Moderate, or Strict policies, depending on the platform (e.g., Airbnb, Booking.com).

Steps for Guest Cancellations

• If a guest requests to cancel a booking, you can manage this through the respective platform’s interface (e.g., Airbnb, Booking.com).
  • For example, on Booking.com, you can issue a cancellation request via the Extranet or the Pulse app.
  • On Airbnb, guests can cancel according to the cancellation policy you have set (e.g., Flexible, Moderate, Strict).

Updating Calendars

• Ensure that all your calendars across different channels are updated promptly to reflect any cancellations. This is crucial to avoid double bookings and to make the cancelled dates available for new bookings.

By following these instructions, you can effectively manage both your subscription to Hosthub and any guest cancellations related to your rental properties.