How to Cancel IBM Cognos Analytics
To cancel or discontinue the use of IBM Cognos Analytics, you need to consider several steps, particularly if you are looking to stop support and potentially uninstall the software.
Stopping Support and Subscriptions
- If you are currently under a support contract, you will need to let it expire or cancel any ongoing subscriptions. For subscriptions, you can delete them by clicking the Personal menu icon in the application bar, then following the steps to delete the subscription.
Uninstalling the Software
- To uninstall IBM Cognos Analytics, you will need to follow the uninstallation procedures specific to your operating system. This typically involves going to the Control Panel (on Windows) or the Applications folder (on macOS), finding the IBM Cognos Analytics application, and selecting the option to uninstall it.
Considerations for Future Use
- If you decide not to renew your support, you can still use the version of IBM Cognos Analytics you are currently on, thanks to the perpetual license. However, you will not be able to upgrade, receive updates, or contact IBM support. Additionally, any support cases cannot be logged on your behalf by implementation partners.
End of Support and Continuing Support
- Note that Continuing Support for Cognos Analytics 11.0.X has been discontinued as of April 30, 2024. If you are unable to upgrade to a newer version, you may need to consider purchasing Extended Support.
Data and Reports
- Ensure you have backed up any critical reports and data before uninstalling the software. You can export reports in various formats such as CSV, Excel, or XML to preserve your data.
Final Steps
- After uninstalling the software, remove any shortcuts or icons related to IBM Cognos Analytics from your system.
- If you were using any integrations with other tools (like Microsoft Teams or Excel), you will need to remove these integrations as well.
By following these steps, you can fully cancel and discontinue the use of IBM Cognos Analytics.