How to Cancel iClone

To cancel a subscription or request a refund for an iClone product from Reallusion, follow these steps:

Checking Eligibility for Refund

If you are seeking a refund, ensure you are within the 14-day window from the purchase date. For pre-orders of iClone 7, the 14-day period starts after the official launch of iClone 7, provided you have not installed the free copy of iClone 6 PRO.

Refund Process

• Check the Reallusion return policy to see if you are eligible for a refund.
• If eligible, follow the instructions outlined in the return policy. Here are the general steps:
  • Go to the Reallusion FAQ page and locate the section on refunds.
  • If you have a purchase record, you will see "Detail" and "Deactivate" options. Refer to the related FAQ for specific instructions.
  • Contact Reallusion Support personnel if you have further inquiries.

Canceling Subscription

If you are subscribed to a service related to iClone and want to cancel it, here’s how you can do it:

• Via Website:

  • Go to the Reallusion website and sign in to your account.
  • Navigate to your account settings or purchase history.
  • Look for the subscription you want to cancel and follow the on-screen instructions to cancel it.

• No Direct Subscription Management:

  • Reallusion products typically do not have recurring subscriptions managed directly through their platform. Instead, they often involve one-time purchases or licenses.
  • If you have any recurring payments, these might be managed through a third-party service or another company, in which case you would need to contact that provider to cancel the subscription.

Additional Tips

• If you cannot find the subscription or purchase record, check your email for receipts or invoices from Reallusion.
• Ensure you are logged into the correct account, as some purchases might be associated with different accounts.
• For any further assistance, refer to the Reallusion FAQ or contact their support team directly.