How to Cancel Infobip (2026)
How to cancel Infobip
To cancel your Infobip product subscription or service, follow these steps based on Infobip’s standard procedures outlined in their service terms, compliance guides, and support protocols.
- Review your account type and contract: Log in to your Infobip portal at https://portal.infobip.com/ to check your active services, billing details, and any contract terms. Cancellation typically requires adherence to the binding Service Terms & Conditions, which may include notice periods or termination clauses.
- Send a formal cancellation request: Email your account manager or Infobip Support at [email protected] with your account ID, product details (e.g., SMS, WhatsApp, or Conversations service), reason for cancellation, and requested end date. Include “Cancellation Request” in the subject line for priority handling. For US/Canada SMS compliance, confirm opt-out by replying STOP to any active messaging program if applicable.
- Contact Support directly if urgent: Call your regional support line (e.g., US: 888-949-9540) or use the live chat in the portal. Provide your account details and reference any prepaid credits, blocklists, or expired packages that may affect cancellation. Support can assist with topping up, removing limitations, or processing revocations.
- Handle data and retention post-cancellation: Upon contract termination, Infobip deletes communication data (e.g., messages, media) per their retention policy: 6 months for conversation records, 7 days for OTT media, and up to 2 years max for outbound files. Inactive accounts (18 months) trigger automatic deletion.
- Confirm receipt and closure: Expect an acknowledgment email within 5 working days for consent revocations or unsubscribes. Monitor your portal for status updates, and request a final invoice or credit refund confirmation. If no response in 48 hours, follow up via phone.
For API-specific cancellations (e.g., event exports), use the asynchronous cancellation endpoint documented in the developer portal after logging in. If your service involves WhatsApp, Telegram, or email, ensure opt-out links are honored per platform policies. Contact your dedicated account manager for custom contracts to avoid penalties.
