How to Cancel inRiver PIM

To cancel an inRiver PIM product or subscription, you need to follow a systematic approach to ensure a smooth and complete termination of the service. Here is a step-by-step guide:

Pre-Cancellation Steps

• Review Your Contract: Check your contract or agreement with inRiver to understand the terms and conditions of cancellation, including any notice periods, penalties, or specific requirements.
• Identify Key Contacts: Determine who within your organization and at inRiver needs to be involved in the cancellation process.

Cancellation Process

Notify inRiver

• Contact your designated account manager or the customer support team at inRiver to inform them of your intention to cancel the service. This can typically be done via email or through the support portal on the inRiver website.
• Provide the necessary details, such as your account information and the effective date of cancellation.

Data Migration and Backup

• Ensure that all critical product data is backed up and migrated to another system if necessary. inRiver allows for the centralization of product data, so it is crucial to have a plan for where this data will be stored after cancellation.

System Integration Disconnection

• If the inRiver PIM is integrated with other systems, you will need to disconnect these integrations to prevent any data inconsistencies or errors. This involves synchronizing and testing the removal of the PIM system from your tech stack.

User Access Removal

• Remove access for all users who have been using the inRiver PIM system to prevent any unauthorized access after the cancellation.

Final Audit

• Conduct a final audit to ensure all data has been migrated, integrations have been disconnected, and user access has been removed.

Post-Cancellation Steps

Confirm Cancellation

• Receive and confirm the cancellation confirmation from inRiver. This ensures that the service has been officially terminated.

Review Financial Implications

• Check for any final invoices or charges related to the cancellation. Ensure that all financial obligations are met according to the terms of your contract.

Feedback and Evaluation

• Provide feedback to inRiver on your experience with their PIM solution, which can help them improve their services.

By following these steps, you can ensure a comprehensive and orderly cancellation of the inRiver PIM product, minimizing disruptions to your business operations.