How to Cancel Karmasoft

To cancel and potentially receive a refund for your Karmasoft subscription, follow these steps:

Cancellation Process

• If you are within the first three months of your subscription and are not satisfied, you can contact the Karmasoft support team to request a full refund of your monthly fees, provided you have had at least two training sessions and used the software at your studio.

Refund Eligibility

• Your initial sign-up fee is non-refundable. However, if you were charged for the next month but meant to cancel, Karmasoft will refund that extra charge.
• If you forgot to cancel your subscription a couple of months ago and haven’t used Karmasoft since then, you may be eligible for a full refund for those back months.

Steps to Cancel

• To initiate the cancellation, contact the Karmasoft support team directly. They will guide you through the process and handle any necessary refunds.

Partial Refunds or Credits

• If you upgraded your account to a higher plan but did not use the extra features, Karmasoft may consider applying a prorated credit towards future months.

Refunding or Voiding Sales

• If you need to refund or void a sale within your Karmasoft account, go to the dashboard, click on "Activities & Reports," then select "Activities" from the drop-down menu. Navigate to the "Sales" tab, find the relevant sale, and use the "Refund" or "Void" options. Note that if a student has already used classes under the package, you will need to remove them from those classes before you can refund or void the sale.

By following these steps, you can ensure a smooth cancellation and potential refund process for your Karmasoft subscription.