How to Cancel Keycafe

To cancel and potentially return a Keycafe product, follow these steps:

Cancellation and Return Process

Cancellation Request

• If you wish to cancel your order, you must submit a cancellation request to Keycafe. This request will be assessed on a case-by-case basis in Keycafe’s sole discretion.

Return Eligibility

• Only your first Connected Product is eligible for a full refund if returned within 45 days of receiving it. The product must be returned undamaged, in the original packaging, and with all included accessories.

Return Procedure

• To initiate a return, ensure the Connected Product is in its original condition.
• Pack the product carefully to prevent damage during shipping.
• Ship the product back to Keycafe at your own expense, as Keycafe does not cover the cost, taxes, duties, or other costs associated with return shipping.
• Include all original accessories and packaging to avoid any issues with the return process.

Refund

• Once Keycafe receives the returned product and verifies its condition, you will be issued a full refund for the first Connected Product.
• Refunds will be processed to your credit card on file or through a direct payment method at Keycafe’s discretion.

Account Credit Refund (If Applicable)

• If you decide to cancel your account, you can request a refund of your unused account credit from the previous 12 months. This refund will be processed to your credit card on file or through a direct payment method at Keycafe’s discretion.

Warranty and Defective Products

• If your product is defective, you will need to work with Keycafe’s 24/7 support hotline to troubleshoot the issue. If a remote solution is not possible, Keycafe may ship a repair kit or a replacement. For replacements, you must return the defective product to Keycafe’s designated service center at your own expense.

By following these steps, you can ensure a smooth cancellation and return process for your Keycafe product.