LiveChat Overview of Reviews & Product Details - 2025
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LiveChat

LiveChat is a leading customer service software enabling real-time engagement, customizable chat experiences, comprehensive analytics, and seamless integrations. It serves customer support, sales teams, e-commerce businesses, and SMEs, enhancing customer satisfaction.

LiveChat

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LiveChat, a leading solution in the Customer Service Software category, empowers businesses to connect with their customers through real-time chat, enhancing support and satisfaction. With features like chat customization, analytics, and seamless integrations, LiveChat streamlines communication and elevates user experience. Ready to boost your customer engagement? Explore exclusive deals. For more customer service tools, check out FreshdeskZendesk Support Suite, and Intercom.

Why Use LiveChat?

In the realm of customer service platforms, LiveChat stands out by:

  1. Real-Time Engagement: LiveChat enables businesses to interact with customers instantly, providing timely support and enhancing customer satisfaction through immediate responses.
  2. Customizable Chat Experience: Businesses can tailor the chat interface to align with their brand, ensuring a consistent and personalized customer experience that strengthens brand identity.
  3. Comprehensive Analytics: LiveChat offers detailed analytics and reporting tools, allowing businesses to track performance, measure customer satisfaction, and optimize their support strategies.
  4. Seamless Integrations: With integrations to various third-party applications, LiveChat enhances functionality and streamlines workflows, making it easier to manage customer interactions.

Who is LiveChat For?

LiveChat caters to a diverse range of users:

  1. Customer Support Teams: Support teams use LiveChat to provide efficient and effective customer service, resolving queries in real time and improving customer satisfaction.
  2. Sales Teams: Sales teams leverage LiveChat to engage with potential customers, answer questions, and guide them through the sales process, increasing conversion rates.
  3. E-commerce Businesses: E-commerce businesses utilize LiveChat to assist customers during their shopping journey, offering support and recommendations that enhance the buying experience.
  4. Small to Medium Enterprises (SMEs): SMEs benefit from LiveChat’s cost-effective solution to manage customer interactions, providing a professional level of service without extensive resources.

In conclusion, LiveChat is an essential tool for businesses aiming to enhance customer interaction and satisfaction. Whether you’re part of a customer support team, a sales team, an e-commerce business, or an SME, LiveChat provides the features needed to deliver exceptional customer service and drive business success.

LiveChat Summary

LiveChat, a leading solution in the Customer Service Software category, empowers businesses to connect with their customers through real-time chat, enhancing support and satisfaction. With features like chat customization, analytics, and seamless integrations, LiveChat streamlines communication and elevates user experience. Ready to boost your customer engagement? Explore exclusive deals. For more customer service tools, check out FreshdeskZendesk Support Suite, and Intercom.

Why Use LiveChat?

In the realm of customer service platforms, LiveChat stands out by:

  1. Real-Time Engagement: LiveChat enables businesses to interact with customers instantly, providing timely support and enhancing customer satisfaction through immediate responses.
  2. Customizable Chat Experience: Businesses can tailor the chat interface to align with their brand, ensuring a consistent and personalized customer experience that strengthens brand identity.
  3. Comprehensive Analytics: LiveChat offers detailed analytics and reporting tools, allowing businesses to track performance, measure customer satisfaction, and optimize their support strategies.
  4. Seamless Integrations: With integrations to various third-party applications, LiveChat enhances functionality and streamlines workflows, making it easier to manage customer interactions.

Who is LiveChat For?

LiveChat caters to a diverse range of users:

  1. Customer Support Teams: Support teams use LiveChat to provide efficient and effective customer service, resolving queries in real time and improving customer satisfaction.
  2. Sales Teams: Sales teams leverage LiveChat to engage with potential customers, answer questions, and guide them through the sales process, increasing conversion rates.
  3. E-commerce Businesses: E-commerce businesses utilize LiveChat to assist customers during their shopping journey, offering support and recommendations that enhance the buying experience.
  4. Small to Medium Enterprises (SMEs): SMEs benefit from LiveChat’s cost-effective solution to manage customer interactions, providing a professional level of service without extensive resources.

In conclusion, LiveChat is an essential tool for businesses aiming to enhance customer interaction and satisfaction. Whether you’re part of a customer support team, a sales team, an e-commerce business, or an SME, LiveChat provides the features needed to deliver exceptional customer service and drive business success.

LiveChat reviews

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Subscribed Score

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Overall rating

5
4
3
2
1
CX 6/6

How good is the customer support based on subscribed’s assessment

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Security 5/6

How secure is the product based on Subscribed’s assessment?

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Ease of Use 6/6

How easy is the product to use, based on Subscribed’s assessment?

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Value 5/6

What is the value for money based on Subscribed’s assessment?

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Integration 5/6

How many integrations does the product offer?

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Popularity 6/6

How popular is the product?

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Reviews from G2, Capterra, Trustpilot
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These ratings come directly from third-party platforms like G2, Capterra, and Trustpilot. They reflect real user feedback collected independently on those sites.

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LiveChat

Pricing Range
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This only an estimated pricing range, visit LiveChat pricing page to access all the information by clicking “Visit Now”.

$20-$49 / Month
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93% Subscribed Score
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The Subscribed Score is an independent rating that combines user reviews, features, and value-for-money from multiple trusted sources. It’s designed as a quick benchmark, not a guarantee of individual experience.

Analysis

LiveChat, a leading solution in the Customer Service Software category, empowers businesses to connect with their customers through real-time chat, enhancing support and satisfaction. With features like chat customization, analytics, and seamless integrations, LiveChat streamlines communication and elevates user experience. Ready to boost your customer engagement? Explore exclusive deals. For more customer service tools, check out FreshdeskZendesk Support Suite, and Intercom.

Why Use LiveChat?

In the realm of customer service platforms, LiveChat stands out by:

  1. Real-Time Engagement: LiveChat enables businesses to interact with customers instantly, providing timely support and enhancing customer satisfaction through immediate responses.
  2. Customizable Chat Experience: Businesses can tailor the chat interface to align with their brand, ensuring a consistent and personalized customer experience that strengthens brand identity.
  3. Comprehensive Analytics: LiveChat offers detailed analytics and reporting tools, allowing businesses to track performance, measure customer satisfaction, and optimize their support strategies.
  4. Seamless Integrations: With integrations to various third-party applications, LiveChat enhances functionality and streamlines workflows, making it easier to manage customer interactions.

Who is LiveChat For?

LiveChat caters to a diverse range of users:

  1. Customer Support Teams: Support teams use LiveChat to provide efficient and effective customer service, resolving queries in real time and improving customer satisfaction.
  2. Sales Teams: Sales teams leverage LiveChat to engage with potential customers, answer questions, and guide them through the sales process, increasing conversion rates.
  3. E-commerce Businesses: E-commerce businesses utilize LiveChat to assist customers during their shopping journey, offering support and recommendations that enhance the buying experience.
  4. Small to Medium Enterprises (SMEs): SMEs benefit from LiveChat’s cost-effective solution to manage customer interactions, providing a professional level of service without extensive resources.

In conclusion, LiveChat is an essential tool for businesses aiming to enhance customer interaction and satisfaction. Whether you’re part of a customer support team, a sales team, an e-commerce business, or an SME, LiveChat provides the features needed to deliver exceptional customer service and drive business success.

Pros
  • Easy to set up and use
  • Enhances customer satisfaction
  • Real-time communication and integration
  • 24/7 customer support
Cons
  • Expensive for some users
  • Requires internet connection
  • Occasional bugs reported
  • Lack of advanced security features
Subscribed Score Metrics
33/36 Metric achieved
MetricsScore
Customer Support6/6
Security5/6
Ease of Use6/6
Value of Money5/6
Integration5/6
Popularity6/6
Radar Chart Table View
Ease of Use
Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
6/6 Metric Checks
Security
Compares the product`s features, quality, and pricing to determine its overall cost-effectiveness.
5/6 Metric Checks
Value of Money
Assesses the product`s ability to protect data, prevent breaches, and comply with industry standards.
5/6 Metric Checks
Customer Support
Reflects the responsiveness, helpfulness, and quality of assistance provided by the product`s support team.
6/6 Metric Checks
Integrations
Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
5/6 Metric Checks
LiveChat Pricing Range
$20-$49 / Month

LiveChat Showcase
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A curated gallery of real screenshots and use cases from the product, so you can see how it works before trying it.

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What else exists next to LiveChat
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A list of platforms similar to LiveChat, helping you evaluate which tool best matches your needs.

Need to cancel LiveChat? Here is how
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Thinking about how to cancel LiveChat this is how you do it!

Steps to Cancel LiveChat Subscription.

Canceling your LiveChat Subscription is a straightforward process. You can follow a few simple steps to initiate the cancellation or explore options to switch to a different plan. For detailed instructions, refer to LiveChat Cancellation Guide.

How to Cancel the LiveChat

Steps to Cancel LiveChat Subscription.

Canceling your LiveChat Subscription is a straightforward process. You can follow a few simple steps to initiate the cancellation or explore options to switch to a different plan. For detailed instructions, refer to LiveChat Cancellation Guide.

Every else you need to know about LiveChat
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A collection of FAQs, guides, alternatives, and comparisons to help you quickly understand if LiveChat is right for you.

Pricing Range
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This only an estimated pricing range, visit LiveChat pricing page to access all the information by clicking “Visit Now”.

$20-$49 / Month
Visit Now