LiveChat Overview of Reviews & Product Details - 2025
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LiveChat
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LiveChat

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livechat.com

LiveChat is a leading customer service software enabling real-time engagement, customizable chat experiences, comprehensive analytics, and seamless integrations. It serves customer support, sales teams, e-commerce businesses, and SMEs, enhancing customer satisfaction.

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Overview

Explore LiveChat

LiveChat, a leading solution in the Customer Service Software category, empowers businesses to connect with their customers through real-time chat, enhancing support and satisfaction. With features like chat customization, analytics, and seamless integrations, LiveChat streamlines communication and elevates user experience. Ready to boost your customer engagement? Explore exclusive deals. For more customer service tools, check out FreshdeskZendesk Support Suite, and Intercom.

Why Use LiveChat?

In the realm of customer service platforms, LiveChat stands out by:

  1. Real-Time Engagement: LiveChat enables businesses to interact with customers instantly, providing timely support and enhancing customer satisfaction through immediate responses.
  2. Customizable Chat Experience: Businesses can tailor the chat interface to align with their brand, ensuring a consistent and personalized customer experience that strengthens brand identity.
  3. Comprehensive Analytics: LiveChat offers detailed analytics and reporting tools, allowing businesses to track performance, measure customer satisfaction, and optimize their support strategies.
  4. Seamless Integrations: With integrations to various third-party applications, LiveChat enhances functionality and streamlines workflows, making it easier to manage customer interactions.

Who is LiveChat For?

LiveChat caters to a diverse range of users:

  1. Customer Support Teams: Support teams use LiveChat to provide efficient and effective customer service, resolving queries in real time and improving customer satisfaction.
  2. Sales Teams: Sales teams leverage LiveChat to engage with potential customers, answer questions, and guide them through the sales process, increasing conversion rates.
  3. E-commerce Businesses: E-commerce businesses utilize LiveChat to assist customers during their shopping journey, offering support and recommendations that enhance the buying experience.
  4. Small to Medium Enterprises (SMEs): SMEs benefit from LiveChat’s cost-effective solution to manage customer interactions, providing a professional level of service without extensive resources.

In conclusion, LiveChat is an essential tool for businesses aiming to enhance customer interaction and satisfaction. Whether you’re part of a customer support team, a sales team, an e-commerce business, or an SME, LiveChat provides the features needed to deliver exceptional customer service and drive business success.

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Review

LiveChat Satisfaction and Score

LiveChat Score and Review

See LiveChat pros cons, the conclusions and the subscribed score

93% Subscribed Score
Compare LiveChat to others

Zoho Desk

88%

Zendesk Support Suite

83%

Freshdesk

83%
14-Day Free Trial
Free 14-Day Trial of LiveChat for Enhanced Support
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Videos

See how LiveChat works on Video

https://www.youtube.com/watch?v=l86bnupc_4o?feature=oembed
Pricing

LiveChat Pricing and Features

LiveChat Pricing

See LiveChat pricing and features for each package

$20-$49/Month
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Experience

LiveChat Product Experience

Cancellation

Steps to Cancel LiveChat Subscription

LiveChat Pricing

Steps to Cancel LiveChat Subscription.

Canceling your LiveChat Subscription is a straightforward process. You can follow a few simple steps to initiate the cancellation or explore options to switch to a different plan. For detailed instructions, refer to LiveChat Cancellation Guide.

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FAQ

Most frequent question about LiveChat

How does live chat compare to other customer service channels in terms of response times?

Live chat significantly lowers response times compared to email and phone support. On average, a live chat session can resolve issues in 42 seconds, while email responses can take hours or even days.

How does live chat impact sales and conversions?

Live chat can boost conversion rates by 8 to 20 percent by providing real-time product-related answers and proactive engagement. It also helps in turning abandoned carts into successful sales, thereby increasing revenue.

What kind of data and analytics can be obtained from live chat solutions?

Live chat solutions provide inbuilt analytics, including reports on usage, agent performance, and customer satisfaction. These analytics help in identifying low performers, tracking ignored inquiries, and improving the overall customer support experience.

Can live chat be integrated with existing CRM systems?

Yes, live chat can be integrated with CRM systems, enabling personalized service by pulling in customer account details immediately. This integration helps in offering informed and tailored support.

Alternatives

Try these alternatives of LiveChat

Zoho Desk is a cloud-based customer support software. With features like ticketing, automation, and multichannel support, it enables businesses to deliver exceptional customer service and streamline helpdesk operations effectively.

Zendesk Support Suite is a comprehensive customer service platform offering omnichannel support, advanced analytics, customizable workflows, and scalability. It caters to support teams, enterprises, e-commerce businesses, and IT services, enhancing customer interactions.

Freshdesk is a cloud-based customer support software by Freshworks, offering streamlined ticketing, automation, and collaboration tools. It caters to businesses of all sizes, enhancing customer engagement and support efficiency, ideal for remote teams.