LiveChat Reviews - Pros & Cons, Ratings & more - 2025
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LiveChat
93%
Visit Website
93%

LiveChat is a leading customer service software enabling real-time engagement, customizable chat experiences, comprehensive analytics, and seamless integrations. It serves customer support, sales teams, e-commerce businesses, and SMEs, enhancing customer satisfaction.

Subscribed Reviews

93% Subscribed Score

Analysis

LiveChat excels as a professional customer support tool, featuring customizable chat widgets, live chat, canned responses, sneak-peek typing, and chatbot integration. It integrates seamlessly with 200+ tools, including CRMs and payment systems, making it ideal for marketers focusing on customer engagement and lead conversion. Designers may appreciate its branding capabilities, while developers benefit from its integration potential. Pricing starts at $20/month, scaling based on features. Compared to alternatives like Freshdesk and Zendesk, LiveChat offers robust simplicity but is less cost-effective for startups. Its 24/7 customer support ensures reliability. Best for mid-sized to larger teams prioritizing customer interaction.

Subscribed Score Metrics
33/36 Metric achieved
Ease of Use
Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
6/6 Metric Checks
Security
Compares the product’s features, quality, and pricing to determine its overall cost-effectiveness.
5/6 Metric Checks
Value of Money
Assesses the product’s ability to protect data, prevent breaches, and comply with industry standards.
5/6 Metric Checks
Customer Support
Reflects the responsiveness, helpfulness, and quality of assistance provided by the product’s support team.
6/6 Metric Checks
Integrations
Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
5/6 Metric Checks
MetricsScore
Customer Support6/6
Security5/6
Ease of Use6/6
Value of Money5/6
Integration5/6
Popularity6/6
Radar Chart Table View
Pros & Cons
Easy to set up and use
Enhances customer satisfaction
Real-time communication and integration
24/7 customer support
Expensive for some users
Requires internet connection
Occasional bugs reported
Lack of advanced security features

Reviews of LiveChat from other platforms