How to Cancel Log360 - Subscribed.FYI
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Log360
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  • Security Information and Event Management (SIEM)
  • Log360
  • Cancellation

    • Log360

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    Log360 offers an advanced SIEM solution for real-time log collection, analysis, and monitoring across on-premises, cloud, or hybrid environments. It ensures compliance, enhances security, and provides seamless visibility into networks, devices, and applications. Easily customizable, it features intuitive dashboards, pre-configured reports, and integration capabilities to meet unique organizational needs. Ideal for cost-effective, robust threat mitigation and log management.

    Overview Reviews Deals Videos Pricing Experience Cancellation FAQ Alternatives

    How to Cancel Log360

    To cancel your Log360 Cloud subscription and terminate your account, follow these steps:

    Account Termination Process

    Pre-Termination Steps

    Before terminating your account, ensure you have set up log-forwarding to maintain data continuity. You can also export your data in PDF and CSV formats, even after the subscription ends, using the free edition of Log360 Cloud.

    Terminating the Account

    • Navigate to the Log360 Cloud dashboard and go to Settings.
    • Select Admin and then General.
    • Click on My Account Settings.
    • Locate the Account termination option and click Terminate Account.
    • Specify the reason for termination and confirm by clicking Terminate Account again.

    Post-Termination Access

    After terminating your account, you will retain access to existing log data within the free edition of Log360 Cloud. However, you will not be able to add new log sources, and the application will not process configured sources. You will still have access to resources and ongoing support, but with limited functionality.

    Optional Professional Services

    If you need assistance with the off-boarding process, you can utilize ManageEngine’s professional services. A Log360 Cloud technical specialist will manage the entire off-boarding process from start to finish, though this service incurs an additional cost.

    Data Retrieval

    After account closure, you can restore your account within 90 days. After this period, retrieval of the account is not possible.