How to Cancel LS Retail

To create a full cancellation policy in LS Retail, particularly for the hotel module, follow these steps:

Creating a New Cancellation Policy

• From the Navigation menu in the Hotel Back Office role center, click on Rate Management to display the Navigation bar.
• From the Navigation bar, click on Cancellation Policy.
• Click the New action to open the Cancellation Policy card.

Filling in the Cancellation Policy Fields

• Cancellation Code: Enter a unique ID for the cancellation policy.
• Description: Provide a description of the cancellation policy.
• Cancel Policy Type: Select the functionality behind the cancellation policy. Available selections include:
  • Charge Within Days/Time before Arrival
  • Charge Within Days/Time after Confirmation
  • Other types depending on the system configuration.

Setting Up Cancellation Fees

For Cancellations

• Cancel within No. of Days: Specify how many days prior to arrival or after confirmation the fees are applied when canceling.
• Cancel Time: Define the time when the fees are applied. This field is used together with Cancel within No. of Days.
• Cancel Charge Type: Select how the calculation should be made (e.g., percentage, amount, or number of nights).
• Cancel Charge Value: Specify the percentile, amount, or number of nights to charge for cancellation.

For No-Shows

• No Show Charge Type: Select how the calculation should be made (e.g., percentage, fixed amount, or number of nights).
• Number of Nights: Specify how many nights to charge for no-show if using the Number of Nights charge type.
• No Show %: Specify the percentage to charge for no-show if using the Percentage charge type.
• No Show Amount: Specify the fixed amount to charge for no-show if using the Fixed Amount charge type.

For Early Checkouts

• Early Checkout can be configured similarly to cancellations and no-shows, using fields like Cancel Charge Type and Cancel Charge Value.
• Early checkout can be initiated from the POS, through the POS command EARLYCHECKOUT, or on the Hotel Reservation Card using Actions – Functions – Early Check-out.

Additional Settings

• Cancellation Posting: Specify the item number used for all financial postings for the cancellation fee.
• Prompt When Applying: If enabled, the user will be prompted to confirm whether the cancellation policy should be applied when a cancellation is made. If disabled, the cancellation policy will always be applied automatically.

Applying the Cancellation Policy

• The cancellation policy is applied through the rate code in Rate Configuration.
• The policy details can be viewed on the Hotel Reservation Card by drilling down to the Cancellation Policy card.

By following these steps, you can create and configure a comprehensive cancellation policy in LS Retail for hotel operations.