How to Cancel Mailfence

To cancel your Mailfence subscription, follow these steps:

Notification and Downgrade Request

Send an email to Mailfence support with your Mailfence username or email address. This will initiate the process to downgrade your subscription.

Understanding Refund Policy

Note that Mailfence does not offer refunds for subscriptions. You can use the free version of Mailfence to test the service before upgrading, but once you have upgraded, the subscription fees are non-refundable.

Account Status After Cancellation

• If you have a paid account, it will not be deleted as long as payments are received. However, if you stop making payments, the account will be subject to the terms of inactivity.
• Free accounts are suspended after 7 months of inactivity and are totally deleted 5 months later.

Additional Steps

If you want to ensure that your account is fully deactivated and no further payments are taken, make sure to cancel any recurring payment methods you have set up (e.g., credit card, PayPal, wire transfer).

Contacting Support

If you encounter any issues during the cancellation process, you can contact Mailfence support using the email address you provided during registration. They will assist you in resolving any problems and completing the cancellation process.

Here is a sample email you can send to initiate the cancellation:

Subject: Request to Downgrade/Cancel Subscription

Dear Mailfence Support,

I would like to request the downgrade/cancellation of my Mailfence subscription. My Mailfence username/email address is [your username/email].

Thank you for your assistance.

Best regards,
[Your Name]