Mint Service Desk Reviews - Pros & Cons, Ratings & more - 2025
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Mint Service Desk
84%
Overview Reviews Deals Videos Pricing Experience Cancellation FAQ Alternatives
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  • All Categories
  • IT Service Management (ITSM)
  • Mint Service Desk
  • Review

    • Mint Service Desk

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    84%

    Mint Service Desk is a customizable IT service management platform that combines advanced ticketing, asset management, and SLA tracking features. With a user-friendly interface and powerful automation, it streamlines incident handling and resource tracking for businesses of all sizes. It supports multi-channel communication, integrates with IT ecosystems, and offers on-premise deployment as well as scalability to meet organizational needs.

    Overview Reviews Deals Videos Pricing Experience Cancellation FAQ Alternatives

    Subscribed Reviews

    84% Subscribed Score

    Analysis

    Mint Service Desk is an IT Service Management solution offering advanced ticketing, asset management, customizable fields, SLA tracking, and integrations with customer portals. Key features include chat-based communication, email integration, dynamic workflows, and detailed reporting. Suitable for IT teams, developers, and SMBs, it is highly user-friendly and scalable, available across Lite (€8 per agent/month), Pro ($14 per agent/month), and Enterprise (custom-priced) plans. Compared to alternatives like Freshservice or Jira Service Management, Mint stands out with its cost-effectiveness, on-premise option, and extensive customization, though it has limited API documentation for free versions. Support is highly rated, ensuring smooth onboarding and ongoing assistance.

    Subscribed Score Metrics
    31/36 Metric achieved
    Ease of Use
    Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
    6/6 Metric Checks
    Security
    Compares the product’s features, quality, and pricing to determine its overall cost-effectiveness.
    5/6 Metric Checks
    Value of Money
    Assesses the product’s ability to protect data, prevent breaches, and comply with industry standards.
    6/6 Metric Checks
    Customer Support
    Reflects the responsiveness, helpfulness, and quality of assistance provided by the product’s support team.
    6/6 Metric Checks
    Integrations
    Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
    4/6 Metric Checks
    MetricsScore
    Customer Support6/6
    Security5/6
    Ease of Use6/6
    Value of Money6/6
    Integration4/6
    Popularity4/6
    Radar Chart Table View
    Pros & Cons
    Easy to use and intuitive interface
    Flexible and highly scalable
    Excellent ticketing and asset management
    Support team is responsive and effective
    Notification configuration unclear
    Steep learning curve initially
    UX and graphic design could improve
    Inconsistent API documentation availability

    Reviews of Mint Service Desk from other platforms

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    4.7
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