How to Cancel MobiProbe

To initiate a cancellation or return for a MobiProbe product, follow these steps:

General Guidelines

• Ensure you are within the specified return period, which is typically 30 days from the date of purchase for many Mobi-related products.

Initiating the Return

• Contact Customer Service: Reach out to MobiProbe’s customer service department through their contact page or support email to request a return authorization. This must be done within the 30-day return period.

Return Authorization

• Obtain Return Authorization: You will need to receive a Return Merchandise Authorization (RMA) number from the customer service team. This is a mandatory step before proceeding with the return.

Preparing the Return

• Original Packaging and Condition: Ensure the product is in the same condition as received, with all original packaging and accessories included.
• Shipping: You are responsible for prepaying the shipping charges and accepting the risk of loss or damage during transit. It is recommended to use a delivery service that provides a package tracking number and to purchase shipping insurance.

Shipping the Return

• Include Necessary Documents: The returned package must contain a copy of the original sales receipt or invoice.
• RMA Visibility: Ensure the RMA number is visible on the exterior of the package.

Inspection and Refund

• Inspection: Once the returned product is received, it will be inspected to ensure it is in good, working condition.
• Refund Processing: If the product passes inspection, a refund will be issued to the original payment method. Refunds are typically processed within 10 to 45 days, depending on the issuing bank of the credit card.

Additional Considerations

• Restocking Fees: Depending on the product and its condition, a restocking fee may be applied. For example, some products might incur a 15% or 20% restocking fee if they are not in their original, unused condition.
• Non-Eligible Returns: Returns without a valid authorization, or those received beyond the return period, will not be accepted. Similarly, products that fail inspection due to damage or excessive signs of usage may be refused and shipped back to the customer.

By following these steps, you can ensure a smooth and successful return or cancellation process for your MobiProbe product.