How to Cancel NetSupport School

To cancel or uninstall NetSupport School, follow these steps:

Uninstalling NetSupport School

To remove NetSupport School from a computer, you need to uninstall the software.

• Go to the Control Panel on the Windows machine.
• Select Programs and Features (in Windows 10/8) or Add or Remove Programs (in Windows 7).
• Find NetSupport School in the list of installed programs.
• Click on NetSupport School and select Uninstall.
• Follow the prompts to complete the uninstallation process.

Removing Existing Installation

If you encounter an existing installation of NetSupport School during the uninstall process, you will see the following options:

• Modify: Change the program features that are installed.
• Repair: Repair any installation errors in the program.
• Remove: Remove NetSupport School from the computer.
  • Select Remove and click Next to proceed with the uninstallation.

Stopping the Student Service

Before uninstalling, you might need to stop the NetSupport School Student service, especially if it is running.

• Open the Tech Console if you have administrative access.
• Select the Home tab in the ribbon and click Stop Student.
• Choose the required option:
  • Student is stopped now and won't be available until the machine is restarted.
  • Student is stopped now and restarted after the specified number of minutes.
  • Student is stopped now and restarted at the specified time.
• Click Next, review the summary, and click OK to confirm.

Additional Considerations

• Ensure you have appropriate administrator rights for the machines you are deploying to.
• If you are using a network installation, you may need to remove the administrative installation (distribution copy) as well.
• After uninstallation, restart the machine to ensure all components are fully removed.

Licence and Configuration

• If you are removing NetSupport School due to a change in licence or configuration needs, ensure you have the correct licence details and configuration settings before reinstalling the software.
• You can select different licence types (e.g., All platforms or Non Windows) and setup types (e.g., Student or Tutor) during the reinstallation process if necessary.