How to Cancel New Relic

To cancel your New Relic account, you need to follow these steps based on your specific situation:

Canceling a Free Account

For users with a free account, you can cancel it directly through the New Relic interface:

• Log in to your New Relic account.
• Navigate to https://rpm.newrelic.com/subscriptions.
• Click the "Cancel my account" link located at the bottom left of the screen.
• Complete a short survey to confirm the cancellation.

Canceling a Paid Account or Downgrading

If you have a Standard, Pro, or Enterprise edition with a paid subscription, the process is more complex:

• Downgrade to Free:

  • From the user menu, click "Manage your plan."
  • Click "Plans and pricing."
  • Under the "Free" pricing option, mouse over "Downgrade to free" and click the button that appears.
  • Enter a reason for cancellation, agree to the terms of service, and click "Submit".

• Cancel an Account:

  • Ensure you are a full platform user and part of a group with the Organization administrative setting.
  • Navigate to "Administration" > "Access Management" > select the "Accounts Tab."
  • Select the ellipsis to the right of the account you want to cancel and choose "Cancel account."
  • Alternatively, you can use the NerdGraph API to cancel the account.

Deleting an Entire Organization

To delete your entire New Relic organization, follow these steps:

• Preparation:

  • Ensure your organization has only one account. If there are multiple accounts, cancel the additional accounts using the NerdGraph API and then contact New Relic support to remove the cancelled accounts.
  • Ensure there is only one authentication domain. Remove users from additional domains and delete the domains.
  • Ensure there is only one user. Delete additional users via the User management UI or NerdGraph.
  • Ensure your organization is on the newer pricing model and is on the Free edition. If not, downgrade your edition first.

• Deletion Steps:

  • Navigate to "Administration" > "Access Management."
  • Click "Delete Organization" and follow the prompts to complete the deletion process.

Additional Considerations

• Removing Online Data: Be aware that publicly visible text and images may not be properly removed even after account cancellation. You may need to edit or remove these manually before canceling your account.
• Third-Party Logins: If you signed up using a third-party login (e.g., Facebook or Twitter), revoke access from New Relic after canceling your account.

By following these steps, you can effectively cancel or delete your New Relic account based on your specific needs.