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Streamline Support Management with osTicket – The Ultimate Help Desk Solution
osTicket is a versatile help desk tool designed to simplify support ticket management for businesses of all sizes. By consolidating inquiries from multiple channels – including email, web...
Streamline Support Management with osTicket – The Ultimate Help Desk Solution
osTicket is a versatile help desk tool designed to simplify support ticket management for businesses of all sizes. By consolidating inquiries from multiple channels – including email, web forms, and phone – into a centralized platform, osTicket empowers teams to efficiently manage and resolve customer issues.
This open-source system offers extensive customization, allowing businesses to tailor the platform to suit their specific requirements. Whether you’re looking for self-hosted solutions or a fully managed cloud option, osTicket delivers powerful functionality to enhance customer support operations.
- Why Use osTicket?
osTicket stands out as an intuitive and cost-effective support ticketing system for several reasons:
- Efficient Ticket Management: Leverage features like automated ticket routing, custom queues, and predefined workflows to ensure issues are assigned and addressed promptly.
- Customization Options: Create personalized ticket forms, tailor SLAs, and customize the customer portal to align with your brand’s needs.
- Multi-channel Support: Seamlessly capture and manage customer inquiries from email, web, and beyond within a unified dashboard.
- Collaboration Capabilities: Facilitate teamwork with features like ticket sharing, internal collaboration, and customer databases for streamlined resolutions.
- Insightful Reporting: Utilize reporting and dashboards to track performance metrics, monitor support trends, and improve service quality.
- Who is osTicket For?
osTicket is a practical choice for a variety of users:
- Small to Medium Businesses: Ideal for SMBs seeking a cost-effective help desk solution with robust features, including free open-source deployment options.
- IT and Support Teams: Perfect for teams managing high ticket volumes, needing tools for task automation, SLA tracking, and ticket escalation.
- Organizations Seeking Customization: Suited for businesses that require adaptable systems to configure according to unique workflows and branding.
- Educational and Nonprofit Sectors: A great option for resource-conscious organizations aiming to enhance support systems without unnecessary expenses.
In conclusion, osTicket is a reliable help desk platform offering robust features, extensive customization, and multi-channel integration to streamline support operations. Whether you’re a business owner, IT manager, or on a support team, osTicket equips you with all the tools needed to deliver excellent customer experience and fulfill your service goals.
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Steps to Cancel osTicket Subscription
osTicket Pricing
To cancel or delete a ticket in osTicket:
- Ensure the agent has the ‘Delete’ permission in their role (Admin Panel > Agents > Roles).
- Check department access (Admin Panel > Agents > Access).
- Select the ticket, choose ‘Delete Ticket’, and provide an optional reason for deletion.
Note: Deleted tickets are not recoverable.
Most frequent question about osTicket
osTicket is a widely used and trusted open-source support ticket system designed to streamline support ticket handling for businesses of all sizes. It routes inquiries created via email, web forms, and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.
Key features include Ticket Management, Custom Fields, Agent Collision Avoidance, Auto Responder, Email Integration, Service Level Agreements (SLAs), Custom Forms, Help Topics, Ticket Filters, Task Management, Dashboard Reports, Knowledge Base, Customer Portal, Internal Notes, Canned Responses, Role Based Access, LDAP/Active Directory Integration, and Multilingual Support.
osTicket offers three versions: the Open Source version which is free with basic email integration, the Cloud-hosted version which costs $9 per month per user after a 30-day free trial, and the Virtual Appliance option which is custom-priced based on business needs.
osTicket provides support through phone, training, and community support for the Open Source version. The Cloud-hosted version includes email and phone ongoing support, a free walk-through session, and managed upgrades and maintenance.
Yes, osTicket offers customizable automation capabilities such as automatic ticket routing, autoresponses, escalation rules, and custom reports. It also allows for custom fields, queues, and forms to tailor the system to specific business needs.
Try these alternatives of osTicket
Freshdesk is a cloud-based customer support software by Freshworks, offering streamlined ticketing, automation, and collaboration tools. It caters to businesses of all sizes, enhancing customer engagement and support efficiency, ideal for remote teams.