osTicket is an open-source help desk system designed for businesses of all sizes. It streamlines customer support by organizing and managing inquiries from multiple channels, such as email, web forms, and phone calls, into a single platform. With features like custom ticket queues, SLA tracking, and task collaboration, osTicket empowers teams to enhance customer service efficiency and effectiveness. It offers both self-hosted and cloud-hosted solutions, providing flexibility for various operational needs.
Looking for a better ticketing solution? osTicket is not the only option. Explore Freshdesk and OTRS—two excellent alternatives to enhance your support system.