Best osTicket Alternatives: Freshdesk, OTRS & More
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osTicket
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osTicket is an open-source help desk system designed for businesses of all sizes. It streamlines customer support by organizing and managing inquiries from multiple channels, such as email, web forms, and phone calls, into a single platform. With features like custom ticket queues, SLA tracking, and task collaboration, osTicket empowers teams to enhance customer service efficiency and effectiveness. It offers both self-hosted and cloud-hosted solutions, providing flexibility for various operational needs.

osTicket Alternatives & Competitors

Looking for a better ticketing solution? osTicket is not the only option. Explore Freshdesk and OTRS—two excellent alternatives to enhance your support system.

Top 3 Alternatives

osTicket

Help Desk Software

Top Pros and Cons using osTicket View More
Open-source and free to use
Highly customizable and intuitive
Limited reporting and analytics
Outdated user interface design

2 Alternatives of osTicket

Freshdesk is a cloud-based customer support software by Freshworks, offering streamlined ticketing, automation, and collaboration tools. It caters to businesses of all sizes, enhancing customer engagement and support efficiency, ideal for remote teams.

Compared to osTicket is
Intuitive and user-friendly interface.
Pricing plans are considered expensive.
Pricing Range
$0-$71/Month