How to Cancel osTicket

To fully cancel or uninstall an osTicket system, you need to follow these steps:

Uninstalling osTicket

Database Removal

• Log in to your database management system (e.g., phpMyAdmin, MySQL Workbench).
• Identify the database associated with your osTicket installation.
• Drop the entire database to remove all osTicket data.

File Removal

• Navigate to the directory where osTicket is installed on your server.
• Delete the entire osTicket directory and all its contents. This includes all files, folders, and subdirectories.

Email Configuration

• If you have set up email integration with osTicket, you may need to remove or disable the email accounts and rules associated with it.
  • Go to your email server settings and remove any email accounts or forwarders set up for osTicket.
  • Disable any email rules or filters that were created to interact with osTicket.

Crontab and Scheduled Tasks

• If you have set up any cron jobs or scheduled tasks for osTicket, you need to remove them.
  • Open your crontab editor using crontab -e (for Linux/macOS) or the Task Scheduler (for Windows).
  • Locate and delete any entries related to osTicket.

Configuration Files and Settings

• If you have made any configuration changes in other parts of your system (e.g., web server configurations, firewall rules), ensure you revert these changes to their original state.

Knowledge Base and Documentation

• If you have integrated osTicket with other systems or tools (e.g., knowledge bases, other helpdesk software), you may need to remove these integrations to avoid conflicts.

Additional Considerations

User Accounts

• If osTicket was integrated with user authentication systems (e.g., LDAP), ensure that any user accounts or groups created for osTicket are removed or disabled.

Logs and Backups

• Consider deleting any logs or backups associated with the osTicket installation to free up space and maintain data privacy.

By following these steps, you can ensure a complete removal of the osTicket system from your environment.