osTicket is an open-source help desk system designed for businesses of all sizes. It streamlines customer support by organizing and managing inquiries from multiple channels, such as email, web forms, and phone calls, into a single platform. With features like custom ticket queues, SLA tracking, and task collaboration, osTicket empowers teams to enhance customer service efficiency and effectiveness. It offers both self-hosted and cloud-hosted solutions, providing flexibility for various operational needs.
Plan | Price | Features |
---|---|---|
Open Source | Free | Basic email integration, community support |
Cloud-Hosted | $9 per month per user (after 30-day free trial) | Email & phone ongoing support, free walk through session, managed upgrades & maintenance, rock-solid infrastructure & guaranteed uptime, daily backups, ticket management, custom fields, agent collision avoidance, auto responder, service level agreements (SLAs), custom forms, help topics, ticket filters, task management, dashboard reports, knowledge base, customer portal, internal notes, canned responses, role based access, LDAP/active directory integration, customizable templates, attachment handling, multilingual support |
Virtual Appliance | Custom (based on business needs) | Tailor-made solution, includes all features of Cloud-Hosted version plus customizations |