osTicket is an open source support ticket system designed to streamline IT service management. By efficiently routing inquiries from emails, web forms, and even phone calls, osTicket offers a centralized, user-friendly web-based platform that simplifies customer support operations. Ideal for both small businesses and large organizations, this solution fits perfectly into the IT Service Management category.

Key Features

• Multi-Channel Ticketing: Create, manage, and track tickets generated through email, web forms, and direct customer calls.
• Customizable Platform: Tailor the interface with your company’s branding, customize ticket fields, and configure custom departments and workflows.
• User and Role Management: Easily define user roles and access permissions, ensuring that sensitive information is only available to authorized personnel.
• Dashboard & Reporting: Leverage built-in reporting and dashboard tools to monitor performance metrics and analyze ticket trends.
• Communication Channels: Users can interact via a customer portal and email integration, ensuring that updates on ticket status are communicated seamlessly.

Flexible Deployment Options

• Self-Hosted: Install osTicket on your own web and database server, allowing complete control and customization while enjoying community support.
• Cloud Hosted: Opt for a managed solution where installation, configuration, and maintenance are handled on demand. This option includes email and phone support, SSL encryption, and managed upgrades.

Why Choose osTicket?

• Ease of Setup: Simple installation instructions combined with ample documentation and community-made plugins ease the setup process.
• Cost Effective: As an open source solution, osTicket offers a robust set of features without the expense associated with proprietary software.
• Scalable Support: Suitable for a growing business, osTicket’s multi-user support system scales with your organization’s needs.
• Feature Rich: With options like SLA management, automated responses, ticket collaboration, and file attachments, your team is equipped to manage any support scenario.

Who is osTicket For?

• IT Administrators and Service Managers: Simplify and automate the internal help desk and customer support processes.
• Small to Large Enterprises: Whether self-hosted or cloud hosted, osTicket adapts to diverse organizational needs.
• Organizations Seeking Customization: With extensive options to adapt workflows, branding, and reporting, businesses can tailor the system to their specific operations.

Discover exclusive deals on osTicket on our deal page and experience a more efficient support ticket system. For alternative solutions, consider Freshdesk or OTRS to compare features and find the best fit for your support needs.