How to Cancel Partful

To cancel an order and issue a full refund for a product, especially in the context of an e-commerce platform like Squarespace, which might be relevant for a company using Partful’s services, you can follow these steps:

Canceling and Refunding an Order

Step 1: Open the Order

• Navigate to the Products & Services panel and click on "Orders."
• Select the order you want to cancel to open the order details.

Step 2: Move the Order Back to Pending (if necessary)

If the order has already been fulfilled, you need to move it back to the pending state:

• In the order details, click on "Mark as pending" or "Move to pending."
• Confirm the action.

Step 3: Cancel the Order and Issue a Full Refund

• In the order details, click on the "Manage" or "… " icon in the top-right corner.
• Select "Cancel Order."
• If the product has a stock level, ensure "Restock Inventory" is checked to re-add items to your inventory.
• Confirm the cancellation.

Additional Notes

• Canceling a pending order automatically refunds the purchase and sends the customer an email about the cancellation.
• The order will be marked as "Canceled" and moved to the "Canceled" tab.
• If you use Squarespace Payments, note that the Squarespace Payments fee is nonrefundable.

Return Policy Considerations

If the cancellation is due to a return, ensure the product meets the return requirements of your store’s policy. Here are some general guidelines:

• The product must be in its original condition, unused, and in the original packaging.
• Returns are typically accepted within 30 days of shipment.
• Special order or non-stocking items may have different return policies.
• A restocking fee might be applied, and the buyer may be responsible for return shipping costs.

By following these steps, you can effectively cancel an order and issue a full refund, ensuring compliance with your store’s return and refund policies.