How to Cancel Pirani

To cancel or return a Pirani product, follow these steps:

Return and Refund Process

If you are not satisfied with your Pirani product, you can return it within 30 days of the purchase date for a full refund. Here’s how to proceed:

• Ensure the product is in the same condition it was received and is returned in its original packaging.
• Contact Pirani’s customer service team to initiate the return process.
• Ship the returned product to:
  
  Pirani Life, Inc.
  104 Eastside Drive
  Suite 525
  Black Mountain, NC 28711
  
• Email proof of tracking to [email protected].

Refund Details

• Refunds will be issued in the original payment method following the receipt and inspection of the returned product.
• It may take 5-10 business days for your bank or credit card company to process and post the refund.

Exchanges

• The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Non-Returnable Items

• Certain items, such as custom products (like special orders or personalized items), sale items, and gift cards, cannot be returned.

Warranty and Defects

• If you believe your product has a manufacturer defect, contact Pirani at [email protected] to initiate the replacement process. Regular wear and tear is not covered under the limited lifetime warranty.

Shipping Responsibility

• Customers are responsible for the cost of shipping returns. Shipping costs for the original order will not be refunded for VYD (Value Your Dollar) orders.

Lost or Stolen Packages

• If your package is mis-delivered or stolen, Pirani cannot reimburse or re-ship the order. You should contact your local USPS post office for assistance and file a claim if necessary.