Plum Voice Hosted IVR Reviews - Pros & Cons, Ratings & more - 2025
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Plum Voice Hosted IVR
84%
Overview Reviews Deals Videos Pricing Experience Cancellation FAQ Alternatives
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  • Customer Service Automation
  • Plum Voice Hosted IVR
  • Review

    • Plum Voice Hosted IVR

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    84%

    Plum Voice Hosted IVR enables businesses to create and manage secure, customizable interactive voice response (IVR) systems on a low-code platform. It supports automated customer interactions like call routing, messaging, and payment processing while maintaining HIPAA and PCI compliance. With built-in analytics and voice application tools, it ensures seamless integration and enhanced customer experiences.

    Overview Reviews Deals Videos Pricing Experience Cancellation FAQ Alternatives

    Subscribed Reviews

    84% Subscribed Score

    Analysis

    Plum Voice Hosted IVR is a low-code, customizable interactive voice response platform designed to streamline routine customer interactions while ensuring security compliance (HIPAA, PCI). Key features include API integration, analytics, call-flow builders, support for VXML, and speech recognition powered by Nuance. Benefits for developers and businesses include ease of setup, user-friendly tools, and robust scalability, though pricing can be steep for small-scale use. Compared to alternatives like Genesys Cloud CX or Zendesk Suite, Plum offers superior customization and AI capabilities but lacks widespread AI-driven ASR systems. Customer support is highly rated, with responsive services and ongoing updates enhancing the platform’s value. Pricing details require direct inquiry.

    Subscribed Score Metrics
    31/36 Metric achieved
    Ease of Use
    Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
    6/6 Metric Checks
    Security
    Compares the product’s features, quality, and pricing to determine its overall cost-effectiveness.
    5/6 Metric Checks
    Value of Money
    Assesses the product’s ability to protect data, prevent breaches, and comply with industry standards.
    5/6 Metric Checks
    Customer Support
    Reflects the responsiveness, helpfulness, and quality of assistance provided by the product’s support team.
    6/6 Metric Checks
    Integrations
    Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
    5/6 Metric Checks
    MetricsScore
    Customer Support6/6
    Security5/6
    Ease of Use6/6
    Value of Money5/6
    Integration5/6
    Popularity4/6
    Radar Chart Table View
    Pros & Cons
    Intuitive and easy-to-use interface.
    Reliable platform with excellent uptime.
    Responsive and helpful customer support.
    Highly customizable with flexible deployment.
    Steep pricing for some use cases.
    Limited admin controls for team support.
    Some text-to-speech features feel robotic.
    Reporting tools could be improved.

    Reviews of Plum Voice Hosted IVR from other platforms

    4.5
    (1)
    4.5
    (1 Reviews)
    G2 Review
    4.8
    (30)
    4.8
    (30 Reviews)
    Capterra Review

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