How to Cancel Privy (2026)

How to cancel Privy

How to Cancel Your Privy Subscription

Before You Cancel

Before canceling your Privy subscription, consider the following:

• Data Backup: Export any important customer lists or campaign data you may need in the future
• Contact Export: Download your email and SMS contact lists for records
• Alternative Solutions: Ensure you have a backup email or SMS marketing solution in place

Cancellation Steps

Log into Your Account

• Visit the Privy dashboard at dashboard.privy.com
• Sign in with your email and password, or use Shopify/Google login

Access Account Settings

• Navigate to your account settings or billing section
• Look for “Subscription” or “Billing” options

Locate Cancellation Option

• Find the subscription management area
• Select the option to downgrade or cancel your plan

Confirm Cancellation

• Follow the prompts to confirm your cancellation
• You may be asked to provide feedback about your cancellation

Verify Cancellation

• Check your email for a cancellation confirmation
• Verify that your account has been downgraded or canceled

Important Notes

• Your account and data may remain accessible for a grace period after cancellation
• Any remaining balance or credits may not be refundable, depending on Privy’s current refund policy
• Reactivating your account may be possible if you change your mind within a certain timeframe
• For specific account information or cancellation assistance, contact Privy’s support team

Getting Help

If you encounter issues during cancellation, contact Privy’s customer support team through the dashboard or their official website for assistance.