How to Cancel ProLaw

To cancel your ProLaw subscription and potentially request a refund, follow these steps:

Contacting Customer Support

Reach out to the Elite customer support team, as they handle all cancellation and refund requests for ProLaw. You can find contact information on the Elite website or through your account management portal.

Cancellation Process

• If you are within the initial period of using ProLaw, you may be eligible for a refund. However, specific refund policies can vary based on the terms of your purchase and the modules you have subscribed to.
• For new purchases, refunds are generally allowed within a certain timeframe, but this can differ. For example, some modules may have a 30-day refund window, while others might have a shorter period.

Refund Eligibility

• Refund eligibility depends on the type of purchase and the timing of your cancellation request. Here are some general guidelines:
  • If you purchased a new ProLaw module, you might have a 30-day window to request a refund.
  • For larger packages or different modules, the refund window could be shorter, such as 5 business days.

Steps to Cancel

• Log in to your ProLaw account or contact your account manager to initiate the cancellation process.
• Provide the necessary details, including your account information and the reason for cancellation.
• If you are requesting a refund, ensure you are within the eligible timeframe and follow any specific instructions provided by the support team.

Refund Processing

• Once your refund is approved, it will be processed according to the payment method used:
  • Credit/Debit Card: Refunds are typically applied within 2-3 business days.
  • Other payment methods: Refunds may take longer, such as 7-10 days for electronic checks.

Additional Considerations

• If you are canceling a subscription that includes multiple modules or services (like eBillingHub), ensure you specify which parts of the subscription you want to cancel.
• Keep a record of your cancellation request and any communication with the support team for future reference.

By following these steps, you can effectively cancel your ProLaw subscription and, if eligible, receive a refund.