How to Cancel PromoTix

To cancel an event and issue full refunds on PromoTix, follow these steps:

Logging In and Accessing the Event

• Log in to your PromoTix account using the email address associated with your event. You can do this by visiting the PromoTix login page.

Locating the Event and Orders

• Once logged in, navigate to your event dashboard.
• Click on the "Orders" tab to view all the orders associated with your event.

Issuing Refunds

• Use the search bar and filters at the top of the screen to locate the specific orders you need to refund.
• For each order, click on the "Actions" dropdown menu next to the order.
• Select "Issue Refund" from the dropdown menu.
• To cancel tickets, check the boxes next to each ticket you want to refund.
• In the "Refund Amount" field, enter the amount you want to refund, either as a flat amount or as a percentage of the total amount. Ensure you select the correct option using the radio buttons.
• Double-check the "Refund Amount" and "Remaining balance" values before proceeding.
• Click "Issue Refund" to process the refund.

Canceling the Event

• After issuing refunds for all completed orders, you can proceed to cancel the event.
• Ensure all completed orders have been either fully refunded or canceled.
• On your event’s dashboard screen, click the "Cancel" button to cancel the event.

Additional Steps

• If you are using the PromoTix Organizer mobile app, you can follow similar steps to issue refunds and cancel the event through the mobile interface.

Important Notes

• Once refunds are processed, the canceled tickets and funds cannot be recovered, so proceed with caution.
• Ensure that all attendees have been notified about the event cancellation and refunds.

By following these steps, you can effectively cancel an event and issue full refunds to all attendees through the PromoTix platform.