How to Cancel ProTempus

To cancel a subscription or booking for a ProTempus product, you can follow these steps, though the specific process may vary depending on the type of service or product. Here is a general guide based on similar cancellation processes:

Canceling a Subscription

• Open the ProTempus application or website.
• Navigate to the Settings section.
• Select Subscription or Account Settings, depending on the available options.
• Choose Manage Subscription to be redirected to the subscription management page.
• If you subscribed through an app store (e.g., App Store or Google Play Store), follow these additional steps:
  • For iPhone or iPad:
    • Open the Settings app.
    • Tap your name at the top of the screen.
    • Tap Subscriptions.
    • Select ProTempus.
    • Tap Cancel Subscription at the bottom of the screen.
  • For Android:
    • Open the Google Play Store app.
    • Tap the Account icon in the upper right corner.
    • Tap Payments and Subscriptions, then Subscriptions.
    • Select ProTempus.
    • Tap Cancel Subscription and follow the on-screen instructions.

Canceling a Booking

• Log in to your ProTempus account and access the dashboard.
• Select the booking sheet icon or search for the customer’s name and select “Booking History”.
• On the Booking History page, select the order number of the booking you want to cancel.
• Once on the Order Confirmation page, look for a Cancel Booking button, usually located in the top right corner.
• Click the Cancel Booking button to start the cancellation process.
• You may have the option to choose between a “soft” cancellation, where you record a reason and the cancellation remains in the customer’s records, or a “hard” delete, which completely erases the booking from your records.

Additional Steps

• If prompted, select a reason for the cancellation and add any additional notes.
• Confirm the cancellation to complete the process.

Post-Cancellation

• After canceling your subscription, you will typically still have access to the service until the end of your current billing cycle.
• For bookings, ensure that the cancellation type (soft or hard) aligns with your needs, as hard deletes cannot be retrieved once processed.

If you encounter any issues or have questions, it is advisable to contact the ProTempus support team directly for assistance.