How to Cancel Rapport

To exercise your right to cancel a contract related to the Solifi (formerly known as Rapport) lease and loan origination services, you must follow these steps:

Right to Cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day you entered into the contract.

How to Cancel

To exercise your right to cancel, you must inform us of your decision to cancel this contract by a clear statement. Here are the ways you can do this:

• By a letter sent by post to our geographical address.
• By fax to our fax number.
• By email to our email address.

You may use the model cancellation form provided below, but it is not obligatory.

Model Cancellation Form

If you wish to use the model cancellation form, here is how you can fill it out:

To [Name of the Trader]

[Geographical Address of the Trader]

[Telephone Number of the Trader]

[Fax Number of the Trader, if available]

[Email Address of the Trader]

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods/services:

Order Number: [Insert Order Number]

Goods/Services: [Insert Description of Goods/Services]

Ordered on/received on: [Insert Date]

Name of consumer(s): [Insert Your Name]

Address of consumer(s): [Insert Your Address]

Signature of consumer(s) (only if this form is notified on paper):

Date: [Insert Date]

Electronic Submission

If we provide the option for you to electronically fill in and submit the model cancellation form or any other clear statement on our website, you can do so by visiting [insert Internet address]. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (for example, by email) without delay.

Returning Goods

If you have received goods in connection with the contract, you must send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

Costs of Returning Goods

You will be responsible for the costs of returning the goods unless otherwise specified. If the goods cannot normally be returned by post (for example, they are too large), we will advise you of the cost of returning them.

Refund

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. Once we have received the goods or evidence of their return, we will process your refund without undue delay.

Additional Information

• You have the legal right to expect goods that are in conformity with the contract, which means they must be of satisfactory quality, fit for purpose, and as described.
• If there are any circumstances under which the right to cancel can be lost (for example, goods that are sealed for hygiene reasons), these will be detailed separately.