How to Cancel Recognito

To cancel your Recognito product, which is a part of NEC’s biometric face recognition solutions, you need to follow these steps:

Cancellation Process

Online Cancellation

• Log in to your account on the NEC customer portal or the specific platform where you manage your Recognito product.
• Navigate to the account settings or subscription management section.
• Look for the option to cancel your subscription, often labeled as "Cancel Subscription" or "Terminate Service."
• Follow the prompts to confirm your cancellation.

Phone Cancellation

• Contact NEC’s Customer Support team directly via the provided contact number.
• Inform the representative that you wish to cancel your Recognito product subscription.
• Provide any necessary account details to verify your identity and complete the cancellation process.

Effective Date of Cancellation

• The effective date of cancellation may vary depending on the terms of your subscription. For monthly subscriptions, the cancellation will typically be effective at the end of the current billing cycle.
• For annual subscriptions, the cancellation will be effective on the next occurrence of the anniversary date of your purchase. If the anniversary date does not exist in the month of cancellation (e.g., if you purchased on the 31st and the cancellation month does not have a 31st), the cancellation will be effective on the last day of that month.

Post-Cancellation Access

• You will continue to have access to the Recognito product until the cancellation effective date.

Refund Policy

• Refund policies may vary, but generally, refunds are not automatically granted for forgotten subscriptions. Each case will be assessed individually. If you are unsatisfied with the product, you can request a refund by contacting NEC’s Customer Support team with your reason for the refund request.

By following these steps, you can ensure a smooth cancellation of your Recognito product subscription. If you encounter any issues or need further assistance, contact NEC’s Customer Support for help.