How to Cancel Rezometry

To cancel a product or booking through Rezometry, you need to follow these steps, though the specific cancellation process may vary depending on the type of product and the settings configured by the tour operator.

Cancellation Policy

• Ensure you have a defined cancellation policy set up for your products. Rezometry allows you to select from default options such as Non-refundable or Full Refund, or you can create your own custom cancellation policy.

Canceling a Booking

• Access the Booking: Log in to your Rezometry account and navigate to the section where bookings are managed.
• Select the Booking: Identify the booking you wish to cancel and open its details.
• Check Cancellation Policy: Review the cancellation policy associated with the booking to understand any refund or penalty implications.
• Initiate Cancellation: Look for a cancellation option or button within the booking details. If this option is not available, you may need to contact the customer or the supplier directly to initiate the cancellation process.
• Confirm Cancellation: Once you initiate the cancellation, confirm the action. You may be prompted to review and agree to the terms of the cancellation policy before proceeding.

Automated Processes

• Supplier Notifications: Rezometry can automatically send notifications to suppliers when a booking is canceled. Ensure that these notifications are configured correctly to inform suppliers of the cancellation.
• Payment Adjustments: If payments have been made, Rezometry can handle the necessary adjustments according to your cancellation policy. This includes processing refunds or applying penalties as specified.

Reporting and Follow-Up

• Reporting: Use Rezometry’s reporting features to track and verify that the cancellation has been processed correctly. This includes checking the status of the booking, supplier notifications, and any financial adjustments.
• Customer Communication: Ensure that the customer is informed about the cancellation and any associated refunds or penalties. Rezometry can generate automated emails or documents to facilitate this communication.

By following these steps, you can effectively manage the cancellation of products and bookings within the Rezometry system.