Sagicc Reviews - Pros & Cons, Ratings & more - 2025
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Sagicc
61%
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    • Sagicc

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    61%

    Sagicc is a comprehensive omnichannel customer experience (CX) platform designed to streamline communication across various channels, including calls, emails, social media, and messaging apps. Leveraging AI-powered automation, it enhances customer service with chatbots, voicebots, and data-driven analytics. Fully cloud-based, Sagicc supports seamless remote work and integrates effortlessly with CRM, ERP, and voice platforms. Ideal for businesses aiming to simplify operations and deliver exceptional customer interactions.

    Overview Reviews Deals Videos Pricing Experience Cancellation FAQ Alternatives

    Subscribed Reviews

    61% Subscribed Score

    Analysis

    Sagicc is an omnichannel CX platform ideal for marketers, customer service teams, and SMEs. It consolidates communication across channels (calls, SMS, social media, email) and offers AI-driven automation, real-time analytics, and seamless CRM/ERP integrations. While praised for its simplicity and robust features, some users note high costs and limited modular flexibility. Compared to tools like Zoho Desk or Freshdesk, Sagicc excels in omnichannel capability but may lack scalability for smaller budgets. Customer support is highly rated, enhancing its cost-effectiveness for mid-sized and larger teams. Pricing is custom and based on usage needs.

    Subscribed Score Metrics
    23/36 Metric achieved
    Ease of Use
    Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
    5/6 Metric Checks
    Security
    Compares the product’s features, quality, and pricing to determine its overall cost-effectiveness.
    4/6 Metric Checks
    Value of Money
    Assesses the product’s ability to protect data, prevent breaches, and comply with industry standards.
    5/6 Metric Checks
    Customer Support
    Reflects the responsiveness, helpfulness, and quality of assistance provided by the product’s support team.
    4/6 Metric Checks
    Integrations
    Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
    3/6 Metric Checks
    MetricsScore
    Customer Support4/6
    Security4/6
    Ease of Use5/6
    Value of Money5/6
    Integration3/6
    Popularity2/6
    Radar Chart Table View
    Pros & Cons
    Ease of use and intuitive design
    Excellent multichannel integration
    Facilitates customer case tracking
    Supports automation for efficiency
    High cost for small businesses
    Limited customization options
    Occasional bugs and delays
    Surprise updates cause confusion

    Reviews of Sagicc from other platforms

    5
    (1)
    5
    (1 Reviews)
    G2 Review
    4.4
    (19)
    4.4
    (19 Reviews)
    Capterra Review

    Other Alternatives

    Zoho Desk is a cloud-based customer support software. With features like ticketing, automation, and multichannel support, it enables businesses to deliver exceptional customer service and streamline helpdesk operations effectively.

    Freshdesk is a cloud-based customer support software by Freshworks, offering streamlined ticketing, automation, and collaboration tools. It caters to businesses of all sizes, enhancing customer engagement and support efficiency, ideal for remote teams.

    See All alternatives