Salesforce Reviews - Pros & Cons, Ratings & more - 2025
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Salesforce
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Salesforce

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90%
salesforce.com

Salesforce is a cloud-based CRM platform empowering businesses to enhance customer relationships, streamline processes, and drive growth. With a 360-degree customer view, sales and marketing automation, customization, and scalability, it caters to sales, marketing, customer service teams, and business leaders.

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Subscribed Reviews

90% Subscribed Score

Analysis

Salesforce Service Cloud is a robust AI-powered CRM tailored for customer service, offering features like omnichannel support, automated workflows, reporting, and case management. It enhances agent productivity with AI-driven insights and customizable dashboards. Key pricing tiers range from $25/user/month for basic tools to $500/user/month for AI-advanced services.

Compared to Zendesk or Zoho Desk, Salesforce excels in scalability, AI integration, and security but has a steeper learning curve and higher costs. It suits enterprises, marketers, and account managers needing in-depth customer data integration. However, small businesses may find alternatives like Zoho more cost-effective. Customer support quality is strong but comes with added costs in higher-tier plans. Despite its price, Salesforce is a comprehensive and reliable tool for growing organizations.

Subscribed Score Metrics
32/36 Metric achieved
Ease of Use
Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
5/6 Metric Checks
Security
Compares the product`s features, quality, and pricing to determine its overall cost-effectiveness.
6/6 Metric Checks
Value of Money
Assesses the product`s ability to protect data, prevent breaches, and comply with industry standards.
4/6 Metric Checks
Customer Support
Reflects the responsiveness, helpfulness, and quality of assistance provided by the product`s support team.
5/6 Metric Checks
Integrations
Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
6/6 Metric Checks
MetricsScore
Customer Support5/6
Security6/6
Ease of Use5/6
Value of Money4/6
Integration6/6
Popularity6/6
Radar Chart Table View
Pros & Cons
Highly customizable for business needs.
Improves case and data management.
AI-driven features boost efficiency.
Supports multiple communication channels.
Steep learning curve for new users.
High cost can be prohibitive.
Customer support needs improvement.
Certain features may feel unnecessary.

Reviews of Salesforce from other platforms

Other Alternatives

Zoho Desk is a cloud-based customer support software. With features like ticketing, automation, and multichannel support, it enables businesses to deliver exceptional customer service and streamline helpdesk operations effectively.

Zendesk Support Suite is a comprehensive customer service platform offering omnichannel support, advanced analytics, customizable workflows, and scalability. It caters to support teams, enterprises, e-commerce businesses, and IT services, enhancing customer interactions.

Freshdesk is a cloud-based customer support software by Freshworks, offering streamlined ticketing, automation, and collaboration tools. It caters to businesses of all sizes, enhancing customer engagement and support efficiency, ideal for remote teams.