How to Cancel Seeker

To cancel your Seeker product coverage or subscription, follow these steps carefully:

Cancellation Process

Gathering Necessary Information and Documents

Before initiating the cancellation, ensure you have all the necessary documents and information. This may include your contract details, customer ID, and any other relevant documentation specified in your contract.

Filling Out the Cancellation Form

Download and print the appropriate cancellation form from the official website or obtain it from the issuing dealer or program administrator. Fill out the requested information, including your signature.

Additional Documentation Requirements

Depending on the reason for cancellation, you may need to provide additional documents:

• Loan Paid in Full: A copy of the paid-in-full letter from the lienholder.
• Vehicle Sold or Traded In: A customer signature and Bill of Sale or trade-in documents if the cancellation request is more than 90 days from the current date.
• Total Loss: A copy of the insurance company’s total loss letter.

Submitting the Cancellation Request

Return the completed cancellation form and any required documents to the issuing dealer or program administrator listed on your contract. Alternatively, if the issuing dealership is out of business or resides in specific states (like Florida or Washington), you may submit the cancellation directly to the Seeker product’s customer service.

Submission Methods

You can submit the forms and necessary documents via:

• Email
• Fax: 800-574-5116
• Mail: Send to the address specified by the Seeker product’s customer service, typically something like "ATTN: Contract Services P.O. Box [specific box number], [City, State, ZIP Code]".

Processing and Refunds

Cancellation requests are typically processed within 5 days of receipt. If the cancellation is received before the last business day of the month, it will be cancelled within that same month, except in states like Florida and Washington where it must be received four days prior to the last day of the month.

Once the cancellation is processed, a refund will be sent to the issuing dealership during the following month for further processing.

Contacting Customer Service

If you have any further questions or need assistance with the cancellation process, contact the Seeker product’s customer service at the provided phone number or email address.

Important Notes

• Refer to your contract for specific instructions about cancelling your coverage, as procedures may vary.
• Ensure all returned items, if applicable, are in their original condition and packaging to avoid any issues with the refund.