How to Cancel Sematext Cloud

To cancel your Sematext Cloud product subscription, follow these steps:

Canceling Your Subscription

Step 1: Access Your Sematext Cloud Account

Log in to your Sematext Cloud dashboard using your credentials.

Step 2: Navigate to Billing Settings

On the left menu, find and select the "Billing" or "Account" section. This may vary depending on the interface, but it is typically where subscription and payment details are managed.

Step 3: Locate Your Subscription

Find the subscription you want to cancel. This could be under a section labeled "Subscriptions," "Plans," or "Billing Details."

Step 4: Cancel the Subscription

Look for an option to cancel or downgrade your subscription. This is often a button or link labeled "Cancel Subscription," "Downgrade," or "Cancel Plan."

Step 5: Confirm Cancellation

You will likely be prompted to confirm your cancellation. Follow the on-screen instructions to complete the cancellation process.

Additional Considerations

• Data Retention: Be aware that canceling your subscription does not immediately delete your data. Data retention policies will apply based on your selected plan. For example, logs are typically retained for a specified period before they are removed.

• Downgrading: If you are downgrading instead of canceling, your data will remain accessible based on the new plan’s data retention settings.

Contact Support if Needed

If you encounter any issues during the cancellation process, you can contact Sematext support via the live chat on their website, email at [email protected], or through the "Help" button in the Sematext Cloud dashboard.