How to Cancel Serand

To cancel a product order from Serand, you need to follow these steps carefully:

Contacting Customer Support

• To initiate the cancellation, you need to contact Serand’s Customer Support. You can do this by emailing them or calling their customer service number.

Cancellation Before Shipment

• If you cancel your order before the product has shipped, you will receive a full refund of the entire amount.

Cancellation After Shipment

• If the cancellation is requested after the product has shipped but before it has been delivered, you need to contact Customer Support immediately to inform them of the cancellation.
• If you have already received the product, it will only be eligible for replacement if there are defects found with the product.

Steps for Cancellation

• Email Serand at their customer support email address or call their customer service number to request the cancellation.
• Ensure you provide all necessary details to facilitate the cancellation process.

Important Notes

• The complete order needs to be cancelled; partial order cancellations are not accepted.
• If the order has been completed or shipped, a cancellation charge may apply.
• For defective products, contact Customer Care within 3 days from the date of delivery to initiate the replacement process.

Example of Contact Information

• Email: [customer support email]
• Phone: [customer support phone number]

Here is an example of how you might format your email or phone call:

To cancel your order, please email us at [email protected] or call us at [phone number].

If your product has not yet shipped, we will refund the entire amount. If it has shipped but not been delivered, please inform us immediately. If you have received the product, it can only be replaced if it is defective.

Ensure to include all order details in your communication to facilitate the cancellation process.

Note that partial order cancellations are not accepted, and a cancellation charge may apply if the order has been completed or shipped.

<p_For defective products, contact us within 3 days from the date of delivery to initiate the replacement process.

Return and Refund Process

• If you are eligible for a refund due to a damaged or defective product and do not want a replacement, the refund will be processed after the product is returned and inspected.
• You will be notified once the return is received and inspected, and if approved, the refund will be credited to your original payment method.