Service Fusion Reviews - Pros & Cons, Ratings & more - 2025
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Service Fusion
68%
Overview Reviews Deals Videos Pricing Experience Cancellation FAQ Alternatives
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  • Field Service Management
  • Service Fusion
  • Review

    • Service Fusion

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    68%

    Service Fusion is a comprehensive Field Service Management software tailored for service contractors. It streamlines operations with features like scheduling, invoicing, customer management, and QuickBooks integration. Designed for ease of use, it allows businesses to efficiently connect office and field teams while eliminating per-user costs. Available on desktop and mobile, it helps businesses deliver more jobs with less work.

    Overview Reviews Deals Videos Pricing Experience Cancellation FAQ Alternatives

    Subscribed Reviews

    68% Subscribed Score

    Analysis

    Service Fusion is a comprehensive Field Service Management (FSM) tool designed for service contractors. Key features include customer/job management, invoicing, scheduling, inventory tracking, and QuickBooks integration. Its pricing ranges from $195-$495/month with no per-user fees, making it attractive for small-to-midsize service businesses. Compared to alternatives like Jobber or ServiceTitan, Service Fusion provides cost-effective solutions but lacks advanced features of high-end tools. Its strength lies in affordability and ease of use but may not suit businesses requiring deeper integrations or scalability. Customer support receives mixed reviews, but many commend its helpfulness. Overall, it is a robust choice for small service teams prioritizing budget and essential FSM features.

    Subscribed Score Metrics
    24/36 Metric achieved
    Ease of Use
    Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
    4/6 Metric Checks
    Security
    Compares the product’s features, quality, and pricing to determine its overall cost-effectiveness.
    3/6 Metric Checks
    Value of Money
    Assesses the product’s ability to protect data, prevent breaches, and comply with industry standards.
    5/6 Metric Checks
    Customer Support
    Reflects the responsiveness, helpfulness, and quality of assistance provided by the product’s support team.
    4/6 Metric Checks
    Integrations
    Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
    3/6 Metric Checks
    MetricsScore
    Customer Support4/6
    Security3/6
    Ease of Use4/6
    Value of Money5/6
    Integration3/6
    Popularity5/6
    Radar Chart Table View
    Pros & Cons
    Non-per-user fees save costs
    Efficient dispatch and scheduling
    Streamlined QuickBooks integration
    Helpful customer support
    Setup and training can be challenging
    Document customization is limited
    Occasional system glitches
    Lag issues reported by some users

    Reviews of Service Fusion from other platforms

    4.2
    (114)
    4.2
    (114 Reviews)
    G2 Review
    4.2
    (247)
    4.2
    (247 Reviews)
    Capterra Review
    3.2
    (1)
    3.2
    (1 Reviews)
    Trustpilot Review

    Other Alternatives

    ServiceTitan: Streamlining home service operations with scheduling, communication, and marketing tools. Tailored for HVAC, plumbing, electrical, landscaping, and other home service businesses to boost efficiency and growth.

    Freshdesk is a cloud-based customer support software by Freshworks, offering streamlined ticketing, automation, and collaboration tools. It caters to businesses of all sizes, enhancing customer engagement and support efficiency, ideal for remote teams.

    Synchroteam is a cloud-based field service management software designed to optimize mobile workforce operations with features like scheduling, dispatching, tracking, invoicing, and job reporting. It offers customizable tools, seamless integration with platforms like QuickBooks and Salesforce, and mobile app accessibility for real-time updates. Affordable and user-friendly, it caters to businesses aiming for improved organization, efficiency, and cost management. A 14-day free trial is available to explore its capabilities.

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