ServiceBench Reviews - Pros & Cons, Ratings & more - 2025
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ServiceBench
53%
Overview Reviews Deals Videos Pricing Cancellation FAQ Alternatives
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  • Field Service Management
  • ServiceBench
  • Review

    • ServiceBench

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    53%

    ServiceBench is a comprehensive field service management software designed to streamline operations and enhance customer satisfaction. It offers tools for job scheduling, technician dispatch, claims processing, parts management, and real-time analytics. By optimizing service workflows, it boosts productivity, improves first-call resolution rates, and simplifies overall management for service businesses.

    Overview Reviews Deals Videos Pricing Cancellation FAQ Alternatives

    Subscribed Reviews

    53% Subscribed Score

    Analysis

    ServiceBench is a comprehensive service management platform tailored for field service businesses. It offers efficient job scheduling, technician dispatching, inventory tracking, parts ordering, mobile work order updates, and detailed analytics—enhancing first-call resolution and operational productivity. Compared to tools like Rippling and ServiceTitan, ServiceBench excels in integrating claims management but lags in user interface simplicity. It’s ideal for smaller-to-medium-sized service teams in electronics and consumer services. While it provides robust features, navigation can occasionally feel unwieldy. Pricing is subscription-based per user, making it cost-effective for growing teams. Customer support is responsive but can lack consistency. For service-focused businesses needing custom claims management, this platform is a solid, scalable solution.

    Subscribed Score Metrics
    19/36 Metric achieved
    Ease of Use
    Measures how simple and intuitive the product is to use, including setup, navigation, and overall user experience
    4/6 Metric Checks
    Security
    Compares the product’s features, quality, and pricing to determine its overall cost-effectiveness.
    3/6 Metric Checks
    Value of Money
    Assesses the product’s ability to protect data, prevent breaches, and comply with industry standards.
    4/6 Metric Checks
    Customer Support
    Reflects the responsiveness, helpfulness, and quality of assistance provided by the product’s support team.
    3/6 Metric Checks
    Integrations
    Evaluates how well the product connects with other tools and platforms, enabling seamless workflows.
    2/6 Metric Checks
    MetricsScore
    Customer Support3/6
    Security3/6
    Ease of Use4/6
    Value of Money4/6
    Integration2/6
    Popularity3/6
    Radar Chart Table View
    Pros & Cons
    Easy job scheduling and tracking
    Detailed customer information visibility
    Mobile app functionality appreciated
    Confusing navigation and menus
    Frequent technical issues and updates
    Integration challenges and poor support

    Reviews of ServiceBench from other platforms

    4.2
    (3)
    4.2
    (3 Reviews)
    G2 Review
    3.6
    (35)
    3.6
    (35 Reviews)
    Capterra Review

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    Rippling is an all-in-one platform that simplifies HR, IT, and operations management for businesses. It offers automation, integration, security, and compliance features, catering to HR professionals, IT teams, SMBs, and growing organizations.

    ServiceTitan: Streamlining home service operations with scheduling, communication, and marketing tools. Tailored for HVAC, plumbing, electrical, landscaping, and other home service businesses to boost efficiency and growth.

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